Hardware

HN Units
DG0K 33: Hardware Concepts
DF9L 33: Operating System Concepts
Delivery Guide
1st edition: December 2004
Price: £20.00
Publication code: CB2487
Published by the Scottish Qualifications Authority, Hanover House, 24 Douglas Street,
Glasgow, G2 7NQ, and Ironmills Road, Dalkeith, Midlothian EH22 1LE
The information in this publication may be reproduced to support SQA qualifications. If it is
reproduced, SQA should be clearly acknowledged as the source. If it is to be used for any other
purpose, then written permission must be obtained from the Support Materials Development Officer at
SQA. It must not be reproduced for trade or commercial purposes.
© Scottish Qualifications Authority 2004
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
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Contents
1. Delivery Guides: Purpose and Use 3
2. Delivering Units DG0K 33: Hardware Concepts and DF9L 33: Operating System
Concepts using Cisco IT Essentials 1 4
3. Delivering Unit DG0K 33: Hardware Concepts using A+ Certification Hardware
Support Skills — 2003 Objectives (GTS Learning) 36
4. Delivering Unit DF9L 33: Operating System Concepts using A+ Certification
Operating System Technologies Support Skills — 2003 Objectives (GTS Learning) 50
5. Bibliography 66
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
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1. Delivery Guides: Purpose and Use
Almost all of the Units in the HNC/D Computer Networking framework correspond closely to
vendor certifications, mainly those promoted by Microsoft, Cisco and CompTIA.
The purpose of these Delivery Guides is to provide centres with detailed guidance on the
delivery of the relevant SQA Higher National Units. This guidance covers two areas:
♦ delivering the unit using vendor-supplied materials;
♦ delivering the unit using other commercially available materials.
The first of these is most likely to be of interest to centres who are already accredited as
Microsoft IT Academies and/or Cisco Networking Academies. The second is more likely to
be of interest to centres which are not vendor-accredited, but wish to deliver the Units by
using other commercially-available materials. Both sections may also be of interest to
centres which wish to produce their own materials as they give detailed guidance on the
required content.
So why produce Delivery Guides? Although there is a close correspondence between the
Units and vendor certifications, they are not the same thing.
Vendor materials (and other commercially-available materials) are often geared towards
training candidates in the use of a particular product rather than passing an examination.
They are aimed at experienced industry professionals, rather than students, and make
assumptions about existing levels of skill and proficiency.
Perhaps the greatest difference is that they don’t normally incorporate assessment, which is
a fundamental feature of SQA’s Higher National Units.
The Delivery Guide provides information about how the labs or exercises included in
commercially-available materials can contribute towards the assessment of the practical
tasks in the HN Unit, as recorded in the Logbook. Many of the labs or exercises provide
sufficient evidence to allow a candidate to complete the relevant Logbook entry. In other
cases only a slight amendment is needed to meet assessment requirements.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
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2. Delivering Units DG0K 33: Hardware Concepts
and DF9L 33: Operating System Concepts using
Cisco IT Essentials 1
General Guidance
Unit DG0K 33: Hardware Concepts has a close correspondence with CompTIA Examination
220-301: A+ Core Hardware and Unit DF9L 33: Operating System Concepts has a close
correspondence with CompTIA Examination 220-302: A+ Operating Systems Technologies.
A candidate is required to pass both examinations to obtain A+ certification. The Cisco
Networking Academy IT Essentials 1 course is intended to prepare candidates for sitting the
A+ examinations and thus makes an ideal vehicle for delivering the corresponding HN units.
This should not be taken to mean that these HN units can only be delivered using Cisco IT
Essentials 1. They can be delivered using any suitable materials and the latter half of this
document is devoted to delivery using an alternative set of commercially-available materials.
This section of the delivery guide is intended principally for centres who are Cisco
Networking Academies, who will have access to the online materials and supporting
materials such as the Instructor’s Guide and the Student Lab Manual. However, other
centres may wish to note that all the Cisco materials are also available in printed format from
Cisco Press. These include the Companion Guide, the Hardware and Software Lab
Companion Guide and the Engineering Journal and Workbook. Full details can be found in
the Bibliography at the end of this guide. The current versions of these publications refer to
Version 2.0 of the IT Essentials curriculum, rather than the current Version 3.0. However, a
PC Hardware and Software Supplement, supplied with the Companion Guide, provides all
the additional material needed to run version 3.0.
You can download a copy of the A+ Objectives from:
http://www.comptia.org/certification/a/objectives.aspx
(Note: this URL may be subject to change over time. If your browser produces an error
message, go to the CompTIA home page (www.comptia.org) and search for the relevant
course or examination number from there.)
According to CompTIA:
CompTIA A+ certification is an international industry credential that validates the knowledge
of computer service technicians with the equivalent of 500 hours of hands-on experience.
Major hardware and software vendors, distributors and resellers accept CompTIA A+ as the
standard in foundation-level, vendor-neutral certification for service technicians. The exams
cover a broad range of hardware and software technologies, but are not bound to any
vendor-specific products. The skills and knowledge measured by the CompTIA A+ exams
were derived from an industry-wide and worldwide job task analysis. To date, more than
500,000 individuals have obtained CompTIA A+ certification.
As can be seen from the above, candidates for the exam are expected to have extensive
practical experience, in addition to the theoretical knowledge gained from the course.
Candidates who complete the Higher National Unit successfully should be well prepared for
sitting the A+ Core Hardware and A+ Operating Systems Technologies exams, if they so
wish, after gaining the relevant practical experience. There is no reason why much of this
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
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practical experience should not be gained during their time at college as they are likely to
have significant ongoing exposure to the relevant hardware.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
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Table 2.1: Unit DG0K 33: Hardware Concepts
Relationship between Unit Outcomes and Cisco IT Essentials 1 Material
Ref. Topic IT Essentials 1 References
1 Install, configure and upgrade PC hardware
1.1 System modules 1.1, 2.1, 2.3 - 2.8, 3.1, 3.3 - 3.7, 8.1 - 8.3, 8.5,
13.2
1.2 Resource requirements 2.1, 2.7, 2.9, 2.10, 8.1, 8.3, 8.5, 10.2
1.3 Storage devices 2.6, 2.7, 3.6, 8.1, 8.4, 8.5, 9.1, 9.2
1.4 Peripheral devices 2.5 – 2.8, 3.7
1.5 Optimising performance 2.3 – 2.5, 2.7, 3.6, 3.7, 8.1, 9.1, 9.2, 9.4, 10.2
1.6 Upgrading 2.3, 2.4, 2.6, 2.7, 2.10, 3.4, 3.6, 3.7, 3.9, 8.1, 9.4
2 Diagnose and troubleshoot hardware problems
2.1 Common problems 2.1, 2.3, 2.4, 2.7, 2.8 – 2.10, 3.3, 3.4, 3.6, 3.7, 8.1
- 8.3, 13.1 – 13.3
2.2 Troubleshooting procedures and tools 1.6, 3.9, 13.1 – 13.3
3 Carry out preventive maintenance
3.1 Preventive maintenance measures, products
and procedures
1.6, 3.9, 12.1, 12.3, 12.4
3.2 Safety measures and procedures 1.6, 2.3, 3.1, 12.2
3.3 Environmental protection measures and
procedures
12.1
4 Describe the features of motherboards, processors and memory
4.1 Characteristics of CPU chips 2.3, 3.4
4.2 Types of RAM (Random Access Memory) 2.4, 3.4
4.3 Motherboard components and architectures 2.3, 2.4, 3.4, 3.5, 8.2
4.4 Purpose and contents of CMOS memory 1.3, 2.2, 2.3, 2.10, 3.4, 3.9
5 Describe the features of printers
5.1 Printer technologies 2.4, 2.10, 11.1 – 11.5
5.2 Printer problems 1.2, 11.1, 11.3, 11.4, 11.6
6 Describe basic networking concepts
6.1 Network cabling 10.2, 10.4
6.2 Networking concepts 2.8, 2.10, 9.1, 10.1 – 10.4, 10.6, 10.7
6.3 Technologies for establishing Internet
connectivity
2.8, 2.10, 10.2, 10.5, 10.8
As can be seen from the above table, the IT Essentials material gives complete coverage of
the Hardware Concepts Unit content.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
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Table 2.2: Unit DG0K 33: Hardware Concepts
Relationship between Cisco Lab Exercises and SQA Practical Assessments
The following table shows the relationship between the Cisco Lab exercises or workbooks
and the practical tasks required for Unit assessment purposes. It indicates which exercises
can contribute towards Unit assessment and whether coverage of assessment requirements
is complete or partial. Further details are given in the section for each module.
Unit
Ref.
Assessment Task Exercise Ref. Complete
or Partial
1 Candidates must complete Section 1.1 (System Modules) and at least two of the remaining sections
(1.2 – 1.6) to obtain a pass in this Outcome.
1.1 System modules Labs 2.3.6, 2.3.8, 2.3.9, 2.4.2, 2.5.2,
3.3.4, 3.5.4, 3.6.4, 3.7.1
Complete
1.2 Resource requirements - -
1.3 Ports and cabling 2.5.2, 3.3.4, 3.6.4, 3.7.1, 8.2.3,
8.3.4, 11.3.7, 13.2.2
Complete
1.4 Storage devices Lab 3.6.4 Complete
1.5 Optimising performance Labs 8.2.3, 10.3.1 Complete
1.6 Upgrading Labs 8.3.4, 9.1.2 Complete
2 Candidates must complete BOTH of the tasks listed below in order to obtain a pass in this Outcome.
2.1 Common problems Labs 2.3.8, 2.3.9, 2.4.2, 2.5.2, 3.6.4,
3.7.1, 5.6.4, 8.2.3, 8.3.4, 10.3.1,
10.3.3, 10.7.2, 11.3.7, 11.4.4,
12.1.2, 12.3.5, 12.4.1, 13.2.2
Complete
2.2 Troubleshooting procedures and tools Labs 5.6.1, 5.6.5, 13.1.7, 13.2.2 Complete
3 Candidates must complete at least TWO of the THREE tasks listed below in order to obtain a pass in
this Outcome.
3.1 Preventive maintenance measures,
products and procedures
Labs 12.3.1, 12.4.1 Complete
3.2 Safety measures and procedures Labs 2.3.6, 2.3.9, 2.4.2, 2.5.2
Worksheet 1.6.6 12.2.1, 12.3.5
Complete
3.3 Environmental protection measures
and procedures
Worksheet 12.1.4 Complete
Note: Only Outcomes 1, 2 and 3 of this Unit have practical work associated with them.
In many cases only a selection of assessment tasks needs to be completed for assessment
purposes. For example, the selection of tasks listed in the table below would give complete
coverage of the assessment evidence requirements for the Hardware Concepts Logbook.
Table 2.3
Unit
Ref.
Assessment Task Exercise Ref. Complete
or Partial
1 Candidates must complete Section 1.1 (System Modules) and at least two of the remaining sections
(1.2 – 1.6) to obtain a pass in this Outcome.
1.1 System modules Labs 2.3.6, 2.3.8, 2.3.9, 2.4.2, 2.5.2,
3.3.4, 3.5.4, 3.6.4, 3.7.1
Complete
1.3 Ports and cabling 2.5.2, 3.3.4, 3.6.4, 3.7.1, 8.2.3,
8.3.4, 11.3.7, 13.2.2
Complete
1.4 Storage devices Lab 3.6.4 Complete
2 Candidates must complete BOTH of the tasks listed below in order to obtain a pass in this Outcome.
2.1 Common problems Labs 2.3.8, 2.3.9, 2.4.2, 2.5.2, 3.6.4,
3.7.1, 5.6.4, 8.2.3, 8.3.4, 10.3.1,
10.3.3, 10.7.2, 11.3.7, 11.4.4,
12.1.2, 12.3.5, 12.4.1, 13.2.2
Complete
2.2 Troubleshooting procedures and tools Labs 5.6.1, 5.6.5, 13.1.7, 13.2.2 Complete
3 Candidates must complete at least TWO of the THREE tasks listed below in order to obtain a pass in
this Outcome.
3.1 Preventive maintenance measures,
products and procedures
Labs 12.3.1, 12.4.1 Complete
3.2 Safety measures and procedures Labs 2.3.6, 2.3.9, 2.4.2, 2.5.2
Worksheet 1.6.6 12.2.1, 12.3.5
Complete
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
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Table 2.4: Unit DF9L 33: Operating System Concepts
Relationship between Unit Outcomes and Cisco IT Essentials 1 Material
Unit
Ref.
Topic IT Essentials 1 References
1 Describe the characteristics of PC operating systems.
1.1 Identify the major operating system components
and interfaces and their functions.
4.1, 5.2, 7.1, 7.5
1.2 Identify the names, locations, purposes, and
contents of major system files.
4.1
1.3 Use command-line functions and utilities to
manage the operating system
4.2, 5.3, 6.2
1.4 Identify procedures for creating, viewing, and
managing disks, directories and files.
5.1, 5.4, 6.1
2 Install, configure and upgrade a client operating system.
2.1 Identify the procedures for installing and
configuring a client OS.
5.4, 5.5, 6.4, 6.5, 7.2, 7.3, 7.4
2.2 Identify the steps required to perform a client OS
upgrade.
6.5, 7.4
2.3 Identify basic system boot sequences and boot
methods.
6.1
2.4 Identify procedures for installing or adding a
device.
6.1
2.5 Identify procedures for optimising the operating
system.
2.5
3 Diagnose and troubleshoot client operating system problems.
3.1 Interpret error messages and identify steps to
correct problems.
5.6, 14.1, 14.2, 14.4, 14.9, 14.12, 14.13
3.2 Use common diagnostic utilities and tools. 5.6, 6.2, 14.4 – 14.8, 14.10
3.3 Recognise common operational and usability
problems and their solutions.
5.6, 14.3, 14.4, 14.7, 14.8, 14.11, 14.12
4 Describe the networking features of client operating systems.
4.1 Configure a client operating system to connect to
a network.
10.6, 10.7
4.2 Configure a client operating system to access
Internet resources.
10.8
As can be seen from the above table, the IT Essentials 1 material gives complete coverage
of the Operating System Concepts unit.
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Table 2.5 Unit DG0K 33: Hardware Concepts
Relationship between Cisco Lab Exercises and SQA Practical Assessments
The following table shows the relationship between the Cisco Lab exercises and the
practical tasks required for Unit assessment purposes. It indicates which Lab exercises can
contribute towards Unit assessment and whether coverage of assessment requirements is
complete or partial. Further details are given in the section for each module.
Unit
Ref.
Assessment Task Exercise
Ref.
Complete
or Partial
1 Candidates must complete at least TWO of the following sections (1.1 – 1.4) to obtain a pass in
this Outcome.
1.1 Major operating system components and interfaces and their functions. Lab 5.5.5 Complete
1.2 Give a brief description of the purpose of each of the following system files:
1.3 Give a brief description of the purpose of each of the following
functions/tools
Lab 4.2.3 Partial
1.4 Creating, viewing, and managing disks, directories and files. - -
2 Candidates must complete at least THREE of the following sections (2.1 – 2.5) to obtain a pass
in this Outcome.
2.1 Installing and configuring a client operating system. Lab 5.6.4 Complete
2.2 Perform a client operating system upgrade. Lab 5.5.1,
5.6.5,
Module 13
Complete
2.3 System boot sequences and boot methods. - -
2.4 Installing or adding devices. - -
2.5 Optimising the operating system. - -
3 Candidates must complete at least TWO of the following sections (3.1 – 3.3) to obtain a pass in
this Outcome.
3.1 Interpreting error messages and identifying steps to solve problems. - -
3.2 Using common diagnostic utilities and tools. Labs
14.7.4,
14.7.5,
14.10.3
Partial
3.3 Common operational and usability problems and their solutions. - -
4 Candidates must complete at least THREE of the following sections (4.1 – 4.4) to obtain a pass
in this Outcome.
4.1 Connecting to a network.
4.2 Give a brief description of the purpose of each of the following
functions/tools:
- -
4.3 Internet protocols and terminology Worksheet
10.6.5
Partial
4.4 Installing and configuring a browser - -
Note that in many cases only a selection of assessment tasks needs to be completed for
Unit assessment purposes. For example, the selection of tasks listed in the table below
would give complete coverage of the assessment evidence requirements for the Operating
System Concepts Logbook, with only three additional assessment tasks needed and three
partially-covered tasks requiring further work. (This is only one possible selection of
assessment evidence – others are equally valid.)
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
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Table 2.6
Unit
Ref.
Assessment Task Exercise
Ref.
Complete
or Partial
1 Candidates must complete at least TWO of the following sections (1.1 – 1.4) to obtain a pass in
this Outcome.
1.1
Major operating system components and interfaces and their functions.
Lab 5.5.5 Complete
1.3
Give a brief description of the purpose of each of the following
functions/tools Lab 4.2.3 Partial
2 Candidates must complete at least THREE of the following sections (2.1 – 2.5) to obtain a pass
in this Outcome.
2.1
Installing and configuring a client operating system.
Lab 5.6.4 Complete
2.2
Perform a client operating system upgrade.
Lab 5.5.1,
5.6.5,
Module 13
Complete
2.3
System boot sequences and boot methods.
3 Candidates must complete at least TWO of the following sections (3.1 – 3.3) to obtain a pass in
this Outcome.
3.1 Interpreting error messages and identifying steps to solve problems.
3.2 Using common diagnostic utilities and tools. Labs
14.7.4,
14.7.5,
14.10.3
Partial
4 Candidates must complete at least THREE of the following sections (4.1 – 4.4) to obtain a pass
in this Outcome.
4.1
Connecting to a network.
4.2
Give a brief description of the purpose of each of the following
functions/tools:
4.3
Internet protocols and terminology
Worksheet
10.6.5
Partial
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Module 1: Information Technology Basics
This module discusses the basics of Information Technology as they relate to the computer
technician. It covers different computer types and software applications and gives a brief
overview of the Internet. Candidates will learn the basic features of the Windows operating
system and the elements of the Windows desktop. Candidates will also learn some
important technical vocabulary and examine the methods used in number conversions,
including binary to decimal and decimal to binary. The module also includes explanations
and introductions to analog, digital, and algorithms are included.
Ref. Topic Unit References
1.1 Getting Started in IT
1.1.1 Computer systems and programs HW 1.1
1.1.2 Computer types HW 1.1
1.1.3 Connecting computer systems HW 1.1
1.1.4 Birth of the Internet -
1.1.5 The cost of technology -
1.2 Windows Desktop Environment
1.2.1 Starting, shutting down, and restarting Microsoft Windows -
1.2.2 Windows Explorer -
1.2.3 The desktop -
1.2.4 Working with icons -
1.2.5 Recognizing an application window -
1.2.6 Resizing a desktop window -
1.2.7 Switching between windows -
1.3 Basic Features of Windows
1.3.1 Viewing the basic system information of a computer -
1.3.2 Setting the clock and date -
1.3.3 Minimizing, maximizing, and exiting -
1.3.4 Adjusting the screen display -
1.3.5 Desktop settings -
1.3.6 Adjusting audio volume -
1.3.7 Start menu options -
1.3.8 Recycle Bin -
1.4 Overview of Software Applications
1.4.1 Word processors -
1.4.2 Spreadsheets -
1.4.3 Databases -
1.4.4 Graphics applications -
1.4.5 Presentation applications -
1.4.6 Web browser and e-mail -
1.5 Math for a Digital Age
1.5.1 Measurement-related terminology -
1.5.2 Analog and digital systems -
1.5.3 Boolean logic gates -
1.5.4 Decimal and binary number systems -
1.5.5 Decimal to binary conversion -
1.5.6 The hexadecimal number system -
1.5.7 Binary to hexadecimal conversion -
1.5.8 Hexadecimal to binary conversion -
1.5.9 Converting to any base -
1.5.10 Introduction to algorithms -
1.6 Laboratory Safety and Tools
1.5.1 Basic lab safety principles HW: 3.2
1.5.2 Workspace practices that help reduce ESD potential HW: 3.2
1.5.3 Tools of the trade HW: 2.2
1.5.4 Workspace cleaning supplies HW: 3.1
1.5.5 Workplace testing equipment HW: 2.2
1.5.6 Lab safety agreement HW 3.2
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. HW = Hardware Concepts and OS = Operating System Concepts.
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Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 5 hours, with candidates spending
about 2 hours reading the online and/or printed materials and around 3 hours carrying out the
practical exercises from the lab manual. A useful delivery sequence could be as follows:
1.1 Getting Started in IT
1.2 Windows Desktop Environment
1.3 Basic Features of Windows
Lab 1.3.8 Getting to know Windows
Worksheet 1.3.8 Windows Navigation and Settings
1.4 Overview of Software Applications
1.5 Math for a Digital Age
Lab 1.5.3 Boolean Operators
Lab 1.5.9 Converting Numbers Overview
Worksheet 1.5.9 Number System Exercises
1.6 Laboratory Safety and Tools
Worksheet 1.6.6 Lab Safety Checklist
This is an introductory module which contains little significant unit-related content other than
the minor points noted in the table above.
Assessment
Worksheet 1.6.6 can generate part of the evidence required for Item 2 in the logbook for
Outcome 3.
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
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Module 2: How Computers Work
In this module candidates will learn about the boot process, including initializing and testing the
system, loading the OS, and the boot sequence required to start the computer. The components of
both desktop computers and laptops are described in detail. Candidates will also learn how system
resources are shared between components and devices and how interrupt requests (IRQs), direct
memory access (DMA) and Input/Output (I/O) addresses enable the CPU to handle multiple requests.
Ref. Topic Unit References
2.1 System Overview
2.1.1 Input, process, output, and storage HW: 1.1
2.2 The Boot Process
2.2.1 Initializing the system hardware HW: 4.4
2.2.2 Loading the operating system HW: 4.4
2.2.3 The boot sequence HW: 4.4
2.3 Hardware Components
2.3.1 Computer case HW: 1.1
2.3.2 Power supply HW: 1.6
2.3.3 Cooling systems HW: 1.1, 1.5
2.3.4 The motherboard HW: 1.1, 4.3, 1.6
2.3.5 Motherboard form factors HW: 1.1, 4.3
2.3.6 Motherboard components HW: 1.1, 4.3
2.3.7 CPUs HW: 1.1, .5, 1.6, 4.1
2.3.8 BIOS HW: 1.1, 1.6, 4.4
2.3.9 Expansion slots HW: 1.1, 1.6
2.3.10 Riser cards HW: 1.1
2.3.11 Bus types HW: 1.6, 4.3, 4.4
2.4 Memory Components
2.4.1 RAM HW: 1.1, 1.5, 1.6, 4.2, 4.3
2.4.2 Identifying SIMMs and DIMMs HW: 4.2, 4.3
2.4.3 Cache/COASt memory HW: 4.2, 4.3
2.5 Display Components
2.5.1 Monitors/display devices HW: 1.1, 1.4
2.5.2 Video Cards HW: 1.1, 1.4, 1.5
2.6 Connector Components
2.6.1 Serial and parallel ports HW: 1.1, 1.3, 1.4
2.6.2 PS/2 ports/6-pin mini DIN, 5-Pin DIN HW: 1.1, 1.4
2.6.3 Universal Serial Bus (USB) and FireWire HW: 1.1, 1.3, 1.6
2.6.4 IDE, EIDE, Ultra, and SCSI controllers HW: 1.1, 1.3, 1.6
2.6.5 SCSI disk types HW: 1.1, 1.6
2.7 Storage Components
2.7.1 Floppy drives HW: 1.2, 1.3,
2.7.2 Hard drives HW: 1.2, 1.3, 1.5, 1.6
2.7.3 CD-ROMs HW: 1.2, 1.3
2.7.4 DVD formats and drives HW: 1.2, 1.3
2.7.5 Backup hardware HW: 1.2, 1.3
2.8 Network Components
2.8.1 Modems HW: 1.1, 1.4,6.3
2.8.2 Network interface card (NIC) HW: 1.1, 6.2
2.9 System Resources
2.9.1 What are system resources? HW: 1.2
2.9.2 Interrupt requests (IRQs) HW: 1.2
2.9.3 Direct memory access (DMA) HW: 1.2
2.9.4 Input/Output (I/O) addresses HW: 1.2
2.10 Portable Devices
2.10.1 Notebook computers HW: 1.1, 1.2
2.10.2 Portable hardware HW: 1.1, 1.2, 1.6
2.10.3 PCMCIA cards HW: 1.1, 1.2, 1.6, 6.2
2.10.4 Portable computer displays HW: 1.1
2.10.5 Docking station/port replicator HW: 1.1
2.10.6 Upgrading and troubleshooting notebooks HW: 1.1
2.10.7 Infrared devices HW: 1.1
2.10.8 Wireless access points HW: 1.1
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. HW = Hardware Concepts and OS = Operating System Concepts.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 14
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 5 hours, with candidates
spending about 2 hours reading the online and/or printed materials and around 3 hours
carrying out the practical exercises from the lab manual. A useful delivery sequence could
be as follows:
2.1 System Overview
2.2 The Boot Process
2.3 Hardware Components
Worksheet 2.3.2 Power Supply
Lab 2.3.6 Motherboard Identification
Lab 2.3.8 Identify the ROM and BIOS Chips
Worksheet 2.3.8 BIOS/ROM
Lab 2.3.9 Identifying Computer Expansion Slots
Worksheet 2.3.9 Expansion Slots
2.4 Memory Components
Lab 2.4.2 Identifying RAM and RAM sockets
Worksheet 2.4.2 Ram and RAM Sockets
2.5 Display Components
Lab 2.5.2 Video Card Identification
Worksheet 2.5.2 Video Cards
2.6 Connector Components
2.7 Storage Components
Worksheet 2.7.1 Floppy Drive
Worksheet 2.7.2 Hard Drive Identification
Worksheet 2.7.3 CD-ROM Identification
2.8 Network Components
2.9 System Resources
2.10 Portable Devices
Assessment
The lab exercises in this module can generate part pf the assessment evidence required for
Item 1 in the logbook for Outcome 1 DG0K 33: Hardware Concepts. The lab exercises in
Module 3 can generate the remainder of the required evidence.
Labs 2.3.8, 2.3.9, 2.4.2 and 2.5.2 can generate part of the evidence required for Item 1 in
the logbook for Outcome 2. Together with the other Labs involving Troubleshooting, which
are spread throughout the course, they can generate all of the evidence required for this
item.
Labs 2.3.6, 2.3.9, 2.4.2, 2.5.2 along with Worksheet 1.6.6, 12.2.1 and 12.3.5 can generate
part of the evidence required for Item 2 in the logbook for Outcome 3.
Lab 2.5.2 can generate part of the evidence required for Item 3 in the logbook for Outcome
1. Together with the other Labs involving Ports and Cabling, which are spread throughout
the course, they can generate all of the evidence required for this item.
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 15
Module 3: Assembling a Computer
This module discusses the installation of components and guides candidates through the
computer assembly process. Safety precautions to protect candidates and expensive
computer components are reviewed. Upon completion of this module, candidates will be able
to boot the system, explore the BIOS configuration and CMOS setup and troubleshoot initial
boot problems using POST errors.
Ref. Topic Unit References
3.1 Overview of the Assembly Process and Safety Issues
3.1.1 Overview of general safety issues HW: 3.2
3.1.2 ESD precautions HW: 3.2
3.1.3 Process demonstration HW: 3.2
3.2 Creating a Computer Inventory
3.2.1 Importance of an inventory HW: 1.1
3.2.2 Inventory checklist HW: 1.1
3.3 The Computer Case and Power Supply
3.3.1 Computer cases and system units HW 1.1
3.3.2 Desktops HW 1.1
3.3.3 Towers HW 1.1
3.3.4 Power supplies HW 1.1
3.4 Preparing the Motherboard for Installation
3.4.1 Motherboard location map HW 4.3, 4.4
3.4.2 Motherboard configuration HW 4.3
3.4.3 Motherboard jumpers HW 4.3
3.4.4 Installing the CPU HW 4.1
3.4.5 Installing the heat sink and fan HW 4.3
3.4.6 Installing RAM HW 4.2, 4.3
3.5 Installing the Motherboard
3.5.1 Installing the motherboard into the case HW 4.3
3.5.2 Attaching the LEDs, keylock, and speaker HW 4.3
3.5.3 Connecting power supply cables to the motherboard HW 4.3
3.6 Installing the Floppy Drive, Hard Drive, CD-ROM, and
DVD
3.6.1 Attaching the floppy drive to the case HW 1.3, 1.5, 1.6, 2.1
3.6.2 Attaching the hard drive and CD-ROM to the case HW 1.1
3.6.3 Connecting the floppy drive, hard drive, CD-ROM, and
DVD to the system
HW 1.1
3.6.4 Connecting power cables to the floppy drive, hard drive,
and CD-ROM
HW 1.1
3.7 Video Card Installation
3.7.1 Step-by-step installation of the video card HW: 1.5, 1.6, 2.1
3.8 Final Steps HW: 1.1
3.8.1 Fitting the case together HW: 1.1
3.8.2 Connecting the keyboard, mouse, monitor, and power
cord
HW: 1.1, 1.4, 2.1
3.9 Booting the System for the First Time
3.9.1 What is BIOS? HW: 1.6, 4.4
3.9.2 Entering the BIOS configuration HW: 1.6, 4.4
3.9.3 Standard CMOS setup screen HW: 1.6, 4.4
3.9.4 BIOS features and chipset features setup screens HW: 1.6, 4.4
3.9.5 Power management and Plug and Play screens HW: 1.6, 4.4
3.9.6 Integrated peripherals and fixed disk detection screens HW: 1.6, 4.4
3.9.7 Password screens and the load setup defaults screen HW: 1.6, 4.4
3.9.8 BIOS exit options HW: 1.6, 4.4
3.9.9 Startup sequence HW: 1.6, 4.4
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. HW = Hardware Concepts and OS = Operating System Concepts.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 16
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 5 hours, with candidates
spending about 2 hours reading the online and/or printed materials and around 3 hours
carrying out the practical exercises from the lab manual. A useful delivery sequence could
be as follows:
3.1 Overview of the Assembly Process and Safety Issues
3.2 Creating a Computer Inventory
3.3 The Computer Case and Power Supply
Lab 3.3.4 The Computer Case and Power Supply
Worksheet 3.3.4 Power Supplies
3.4 Preparing the Motherboard for Installation
3.5 Installing the Motherboard
Lab 3.5.4 Motherboard Installation
3.6 Installing the Floppy Drive, Hard Drive, CD-ROM, and DVD
Lab 3.6.4 Floppy Drive, Hard Drive, DVD and CD-ROM Installation
3.7 Video Card Installation
Lab 3.7.1 Video Card Installation and System Booting
3.8 Final Steps
3.9 Booting the System for the First Time
Assessment
The lab exercises in this module can generate part pf the assessment evidence required for
Item 1 and Item 4 in the logbook for Outcome 1 DG0K 33: Hardware Concepts. The lab
exercises in Module 3 can generate the remainder of the required evidence.
Labs 3.3.4, 3.6.4 and 3.7.1 can generate part of the evidence required for Item 3 in the
logbook for Outcome 1. Together with the other Labs involving Ports and Cabling, which are
spread throughout the course, they can generate all of the evidence required for this item.
Labs 3.6.4 and 3.7.1 can generate part of the evidence required for Item 1 in the logbook for
Outcome 2. Together with the other Labs involving Troubleshooting, which are spread
throughout the course, they can generate all of the evidence required for this item.
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 17
Module 4: Operating System Fundamentals
This module discusses the basics of the operating system, the program that manages
computer operations. It describes the components, functions, and terminology related to an
operating system. The module focuses on the Disk Operating System (DOS). Candidates
will learn the basics of DOS, the commands used, and the file structure. They will also learn
about memory management and the tools used to adjust and optimize memory.
Ref. Topic Unit References
4.1 The Operating System
4.1.1 Components of an operating system OS: 1.1, 1.2
4.1.2 Operating system functions OS: 1.1, 1.2
4.1.3 Operating system types and basic terminology OS: 1.1, 1.2
4.2 Disk Operating System (DOS)
4.2.1 What is DOS, and why learn about it? OS: 1.3
4.2.2 DOS file structure OS: 1.3
4.2.3 Overview of basic DOS commands OS: 1.3
4.2.4 Creating a DOS boot disk OS: 1.3
4.2.5 Booting the system with a DOS disk OS: 1.3
4.2.6 DOS configuration files OS: 1.3
4.2.7 Editing system configuration files OS: 1.3
4.3 Memory Management
4.3.1 Memory types OS: 2.5
4.3.2 Memory management tools OS: 2.5
4.3.3 Other types of memory OS: 2.5
4.3.4 Memory conflicts OS: 2.5
4.3.5 Real versus protected mode memory addressing OS: 2.5
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. HW = Hardware Concepts and OS = Operating System Concepts.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 5 hours, with candidates
spending about 2 hours reading the online and/or printed materials and around 3 hours
carrying out the practical exercises from the lab manual. A useful delivery sequence could
be as follows:
4.1 The Operating System
Worksheet 4.1.3 Operating System Fundamentals
4.2 Disk Operating System (DOS)
Worksheet 4.2.3 DOS Commands
Lab 4.2.3 Basic DOS Commands
Lab 4.2.4 Creating a DOS Boot Disk
Worksheet 4.2.7 DOS
4.3 Memory Management
Assessment
Lab 4.2.3 generates part of the evidence required for Item 3 in the Logbook for Outcome 1 of
DF9L 33: Operating System Concepts.
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 18
Module 5: Windows 9x Operating Systems
This module discusses the various versions of Windows 9x: Windows 95, Windows 95 OEM
Service Release 2 (OSR2), Windows 98, and Windows Me. Candidates will learn about the
Windows file structure and file management system. This module also provides information
on the registry and the system tools used to manage the information contained in the
operating system, as well as preparing a hard drive, installing an operating system, and
troubleshooting the system.
Ref. Topic Unit References
5.1 The Windows 9x File Structure and File Management System
5.1.1 Naming files in Windows OS: 1.4
5.1.2 Directories and folders OS: 1.4
5.1.3 Using a text editing application to create a file (document) OS: 1.4
5.1.4 Copy, cut, or create shortcuts OS: 1.4
5.1.5 Viewing document details OS: 1.4
5.1.6 Recognizing file types in Windows OS: 1.4
5.1.7 Selecting, copying, and moving files OS: 1.4
5.1.8 Searching for a file, folder, or directory OS: 1.4
5.1.9 Make backup copies of files onto a diskette OS: 1.4
5.1.10 Using the Recycle Bin OS: 1.4
5.2 Windows Management with Control Panel
5.2.1 System applet OS: 1.1
5.2.2 Printer OS: 1.1
5.2.3 Add/Remove Programs OS: 1.1
5.2.4 Add/Remove Hardware OS: 1.1
5.2.5 Display and Sounds OS: 1.1
5.3 System Tools
5.3.1 The Registry OS: 1.3
5.3.2 REGEDIT and SCANREG OS: 1.3
5.3.3 MSCONFIG, Startup Menu, and Safe Mode OS: 1.3
5.3.4 WSCRIPT.EXE, HWINFO.EXE, and ASD.EXE OS: 1.3
5.4 Preparing a Hard Drive for Operating System Installation
5.4.1 Partitioning a hard drive OS: 1.4, 2.1
5.4.2 Formatting a hard drive OS: 1.4, 2.1
5.5 Installing Windows 9x
5.5.1 Windows 9x versions overview OS: 2.1
5.5.2 Requirements for installing Windows 98 OS: 2.1
5.5.3 Understanding the steps in Windows 98 installation OS: 2.1
5.5.4 Windows 98 setup options OS: 2.1
5.5.5 Upgrade installation OS: 2.1
5.6 Troubleshooting the Installation Process
5.6.1 Systematic troubleshooting techniques and finding help OS: 3.1, 3.2, 3.3
5.6.2 Windows 98 setup errors OS: 3.1, 3.2, 3.3
5.6.3 System properties and identifying icon symbols OS: 3.1, 3.2, 3.3
5.6.4 Adding software drivers OS: 3.1, 3.2, 3.3
5.6.5 Making a backup Windows startup disk OS: 3.1, 3.2, 3.3
5.6.6 Uninstalling Windows 98 OS: 3.1, 3.2, 3.3
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. HW = Hardware Concepts and OS = Operating System Concepts.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 5 hours, with candidates
spending about 2 hours reading the online and/or printed materials and around 3 hours
carrying out the practical exercises from the lab manual. A useful delivery sequence could
be as follows:
5.1 The Windows 9x File Structure and File Management System
Lab 5.1.6 Changing File Views in Windows
Lab 5.1.7 Text Editing and File Management
Worksheet 5.1.10 Windows Files and Folders
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 19
5.2 Windows Management with Control Panel
Worksheet 5.2.2 Managing Printers
5.3 System Tools
5.4 Preparing a Hard Drive for Operating System Installation
Worksheet 5.4.2 Preparing the Hard Drive
Lab 5.4.2 Hard Drive Preparation Using FDISK and FORMAT
5.5 Installing Windows 9x
Lab 5.5.5 Windows OS Installation
5.6 Troubleshooting the Installation Process
Lab 5.6.1 Troubleshooting 101
Lab 5.6.4 Installing a Driver
Worksheet 5.6.6 Troubleshooting Windows Installation
Lab 5.6.6 Create a Startup Disk
Assessment
Lab 5.5.5 generates all of the evidence required for Item 1 in the Logbook for Outcome 1 of
DF9L 33: Operating System Concepts. (Note: this task may also contribute towards the
assessment of Outcome 1 in Unit DF9M 34: Client Operating System).
Lab 5.6.4 can generate part of the evidence required for Item 1 in the logbook for Outcome
2. Together with the other Labs involving Troubleshooting, which are spread throughout the
course, they can generate all of the evidence required for this item.
Labs 5.5.1 and 5.6.5 can generate part of the evidence required for Item 2 in the Logbook
for Outcome 2. Taken together with the Labs in Module 13 they can generate all the
evidence required for this Item.
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 20
Module 6: Windows NT/2000 Operating Systems
This module examines the differences between the Windows NT, 2000, and XP operating
systems and the Windows 9x operating systems. It also discusses the operating system
environment, types of file systems, and security issues. Candidates will learn the
administrative tools that are specific to Windows NT, 2000 and XP, and the requirements for
installing or upgrading to Windows 2000.
Ref. Topic Unit References
6.1 Windows 9x Contrasts
6.1.1 NTFS versus FAT OS: 1.4
6.1.2 Security and permissions OS: 1.4
6.1.3 Windows 2000 boot process OS: 2.3
6.1.4 Plug-and-Play and drivers OS: 2.4
6.2 System Tools
6.2.1 Administrative tools 1.3, 3.2
6.2.2 Windows 2000 registry 1.3, 3.2
6.2.3 Startup Menu and Safe Mode 1.3, 3.2
6.2.4 The ERD and Recovery Console for Windows 2000 1.3, 3.2
6.3 Overview of the Installation Process
6.3.1 Differences between Windows 2000 and 9x installation OS: 2.1
6.3.2 Hardware requirements OS: 2.1
6.3.3 Windows 2000 features OS: 2.1
6.4 Installing the Windows 2000 OS
6.4.1 Requirements for installing Windows 2000 OS: 2.1
6.4.2 Understanding the steps in Windows 2000 installation OS: 2.1
6.4.3 Windows 2000 setup options OS: 2.1
6.5 Special Installations
6.5.1 Upgrading from Windows NT Workstation 4 to Windows 2000 OS: 2.2
6.5.2 Upgrading Windows 9x with Windows 2000 OS: 2.2
6.5.3 Dual boot Windows 9x with Windows 2000 OS: 2.1
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. HW = Hardware Concepts and OS = Operating System Concepts.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 5 hours, with candidates
spending about 2 hours reading the online and/or printed materials and around 3 hours
carrying out the practical exercises from the lab manual. A useful delivery sequence could
be as follows:
6.1 Windows 9x Contrasts
6.2 System Tools
Lab 6.2.1a Creating Users Accounts in Windows 2000
Lab 6.2.1b Assigning Permissions in Windows 2000
Lab 6.2.4 Creating an Emergency Repair Disk in Windows 2000
6.3 Overview of the Installation Process
6.4 Installing the Windows 2000 OS
Lab 6.4.3 Installation Demonstration of Windows 2000
6.5 Special Installations
Assessment
The Labs in this Module do not contribute towards unit assessment.
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 21
Module 7: Windows XP Operating System
This module describes the different versions of Windows XP and lists the new features.
Windows XP is built on the Windows 2000 code base, and provides the same reliability and
performance. It also enhances the new features of the Windows Me operating system
including System Restore, Windows Media Player, and Windows Image Acquisition.
Ref. Topic Unit References
7.1 Windows XP Versions
7.1.1 Windows XP Home Edition OS: 1.1
7.1.2 Windows XP Professional OS: 1.1
7.1.3 Windows XP Professional 64-bit OS: 1.1
7.1.4 Windows XP Media Center Edition OS: 1.1
7.2 Overview of the Installation Process
7.2.1 Differences between Windows 2000/9x installation and XP OS: 2.1
7.2.2 Hardware requirements OS: 2.1
7.2.3 Windows XP features OS: 2.1
7.3 Installing the Windows XP OS
7.3.1 Requirements for installing Windows XP OS: 2.1
7.3.2 Understanding the steps in Windows XP installation OS: 2.1
7.3.3 Windows XP setup options OS: 2.1
7.4 Special Installations
7.4.1 Upgrading Windows NT Workstation 4/2000 to XP OS: 2.2
7.4.2 Upgrading Windows 98 to Windows XP Professional OS: 2.2
7.4.3 Dual boot Windows 9x, Windows NT 4, Windows 2000, and
Windows XP
OS: 2.1
7.5 Windows XP and Windows NT/2000/ME/9x Contrasts
7.5.1 Keeping user files private OS: 1.1
7.5.2 Simple file sharing versus Windows 2000 sharing OS: 1.1
7.5.3 Internet enhancements OS: 1.1
7.5.4 System properties OS: 1.1
7.5.5 Graphical User Interface (GUI) OS: 1.1
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. HW = Hardware Concepts and OS = Operating System Concepts.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 5 hours, with candidates
spending about 2 hours reading the online and/or printed materials and around 3 hours
carrying out the practical exercises from the lab manual. A useful delivery sequence could
be as follows:
7.1 Windows XP Versions
7.2 Overview of the Installation Process
7.3 Installing the Windows XP OS
Lab 7.3.2: Installation Demonstration of Windows XP
7.4 Special Installations
7.5 Windows XP and Windows NT/2000/ME/9x Contrasts
Lab 7.5.2: Using Simple File Sharing to Share Files
Assessment
The Labs in this Module do not contribute towards Unit assessment. However, if candidates
were to carry out the installation of Windows XP (See Lab 7.3.2) this could produce all the
the evidence required for Item 1 in the Logbook for Outcome 1 of DF9L 33: Operating
System Concepts and could also contribute towards the assessment of Outcome 1 in Unit
DF9M 34: Client Operating System.
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 22
Module 8: Multimedia Capabilities
This module discusses the multimedia capabilities of the PC, including video, animation, live
situations, audience interaction, and sound. Candidates will learn about multimedia hardware
including video cards, computer displays, and multimedia file formats. It explains how to install
or upgrade video and sound cards, including drivers and software. CD-ROM and DVD-ROM
drives are also covered, with an overview of how they work and their advantages in terms of
multimedia production.
Ref. Topic Unit References
8.1 Introduction to Multimedia
8.1.1 Basic hardware required for multimedia upgrades HW: 1.1, 1.5, 1.6
8.1.2 The video adapter HW: 1.1, 1.5, 1.6, 2.1
8.1.3 Characterizing computer displays HW: 1.1, 1.3
8.1.4 Sound cards and speaker systems HW: 1.1, 1.2, 2.1
8.1.5 Common media file formats used in multimedia applications -
8.1.6 MPEG hardware versus software -
8.2 Upgrading Video with a Video Acceleration Board
8.2.1 PCI and AGP types HW: 4.3
8.2.2 All in one HW: 4.3
8.2.3 Installing and configuring the video card driver and software HW: 4.3, 2.1
8.2.4 Understanding RAMDAC and video memory -
8.2.5 Flashing the video board with BIOS updates -
8.3 Adding Audio Capabilities with a Sound Card
8.3.1 Sound card operation HW: 1.1, 1.2
8.3.2 USB, PCI, and built-in sound HW: 1.1, 1.2, 4.3
8.3.3 Removing or disabling outdated sound cards HW: 1.1, 1.2, 4.3
8.3.4 Physical installation of sound cards HW: 1.1, 1.2, 4.3
8.3.5 Connecting the CD-ROM or DVD player to the sound card HW: 1.1, 1.2, 4.3
8.3.6 Sound card driver and software installation HW: 1.1
8.3.7 MIDI and external-audio source connection HW: 1.1
8.4 Overview of CD-RW and DVD
8.4.1 Drive HW: 1.3
8.4.2 Recording CDs with CD-R and CD-RW HW: 1.3
8.4.3 Digital audio extraction explained HW: 1.3
8.4.4 DVD drives HW: 1.3
8.4.5 Recordable DVD HW: 1.3
8.4.6 CD recording formats HW: 1.3
8.4.7 DVD layering and formats HW: 1.3
8.5 Digitizing Video
8.5.1 Digital cameras and video cameras HW: 1.1 – 1.3
8.5.2 Hardware and software video capture HW: 1.1 – 1.3
8.5.3 Installing and configuring a video capture board HW: 1.1 – 1.3
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. HW = Hardware Concepts and OS = Operating System Concepts.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 5 hours, with candidates
spending about 2 hours reading the online and/or printed materials and around 3 hours
carrying out the practical exercises from the lab manual. A useful delivery sequence could
be as follows:
8.1 Introduction to Multimedia
Worksheet 8.1.6 Multimedia Devices
8.2 Upgrading Video with a Video Acceleration Board
Lab 8.2.3 Upgrading the Video Accelerator
Worksheet 8.2.5 Video Accelerators
8.3 Adding Audio Capabilities with a Sound Card
Worksheet 8.3.3 Sound Card
Lab 8.3.4 Sound Card Installation
8.4 Overview of CD-RW and DVD
Worksheet 8.4.7 CD and DVD Terminology
8.5 Digitizing Video
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 23
Assessment
Lab exercise 8.2.3 generates some of the evidence required for Item 5 in the Logbook for
Outcome 1 of Unit DG0K 33: Hardware Concepts. If Lab exercise 10.3.1 in Module 10 is
also carried out, the two exercises generate all the evidence required for Item 5 between
them.
Lab exercise 8.3.4 generates some of the evidence required for Item 6 in the Logbook for
Outcome 1 of Unit DG0K 33: Hardware Concepts. If Lab exercise 9.1.2 in Module 9 is also
carried out, the two exercises generate all the evidence required for Item 6 between them.
Labs 8.2.3 and 8.2.4 can generate part of the evidence required for Item 1 in the logbook for
Outcome 2. Together with the other Labs involving Troubleshooting, which are spread
throughout the course, they can generate all of the evidence required for this item.
Labs 8.2.3 and 8.3.4 can generate part of the evidence required for Item 3 in the logbook for
Outcome 1. Together with the other Labs involving Ports and Cabling, which are spread
throughout the course, they can generate all of the evidence required for this item.
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 24
Module 9: Advanced Hardware Fundamentals for Servers
A network server is the centre of a network environment and allows users to access files, email,
programs, and printers. Fault tolerance is important for a network server, because it
allows a system to continue when a hardware failure occurs. One method used is the
Redundant Array of Inexpensive Disks (RAID) technology. This module focuses on RAID
and discusses memory upgrades and the configuration of external disk subsystems and
external CD-ROM systems.
Ref. Topic Unit References
9.1 Network Server Overview
9.1.1 Network server HW: 1.3
9.1.2 RAID HW: 1.3, 1.5
9.1.3 RAID controller HW: 1.3, 1.5
9.1.4 Hardware RAID versus software RAID HW: 1.3, 1.5
9.2 Hardware-Based RAID Configuration
9.2.1 Hardware-based RAID configuration overview HW: 1.3, 1.5
9.2.2 RAID 0 configuration HW: 1.3, 1.5
9.2.3 RAID 1 configuration HW: 1.3, 1.5
9.2.4 RAID 5 configuration HW: 1.3, 1.5
9.2.5 RAID 0/1 configuration HW: 1.3, 1.5
9.3 Configuring External Peripherals
9.3.1 Overview of external disk subsystems -
9.3.2 Configuring an external disk subsystem -
9.3.3 Configuring an external CD-ROM system -
9.4 Adding Hardware to a Server
9.4.1 Replacing a single processor with a faster processor HW: 1.5, 1.6
9.4.2 Installing additional processors HW: 1.5, 1.6
9.4.3 Upgrading the operating system for multiple processors HW: 1.5, 1.6
9.4.4 Adding hard drives HW: 1.5, 1.6
9.4.5 Adding memory HW: 1.5, 1.6
9.5 Upgrading Server Components
9.5.1 Upgrading adapter memory -
9.5.2 Upgrading adapter BIOS of firmware -
9.5.3 Replacing an adapter -
9.5.4 Upgrading peripheral devices -
9.5.5 Upgrading system monitoring agents -
9.5.6 Upgrading service tools -
9.5.7 Document the configuration -
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. HW = Hardware Concepts and OS = Operating System Concepts.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 5 hours, with candidates
spending about 2 hours reading the online and/or printed materials and around 3 hours
carrying out the practical exercises from the lab manual. A useful delivery sequence could
be as follows:
9.1 Network Server Overview
Lab 9.1.2 Basic Disk to Dynamic Disk Conversion
Worksheet 9.1.4 RAID
9.2 Hardware-Based RAID Configuration
9.3 Configuring External Peripherals
9.4 Adding Hardware to a Server
Worksheet 9.4.3 Adding Processors
9.5 Upgrading Server Components
Some of the material in this module is relevant to the Server Concepts Unit, rather than
Hardware Concepts or Operating System Concepts.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 25
Assessment
Lab exercise 9.1.2 generates some of the evidence required for Item 6 in the Logbook for
Outcome 1 of Unit DG0K 33: Hardware Concepts. If Lab exercise 8.3.4 in Module 8 is also
carried out, the two exercises generate all the evidence required for Item 6 between them.
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 26
Module 10: Networking Fundamentals
This module provides candidates with an overview of how networks work and how they share
services. Coverage includes peer-to-peer, client/server, LANs and WANs, circuit-switched and
packet-switched networks and network topology. Candidates will learn how to install a network
interface card, the physical components of a network and the utilities used in troubleshooting.
Ref. Topic Unit References
10.1 Introduction to PC Networking
10.1.1 Defining a computer network HW 6.2
10.1.2 File, print, and application services HW 6.2
10.1.3 Mail services HW 6.2
10.1.4 Directory and name services HW 6.2
10.1.5 The Internet HW 6.2
10.1.6 Network administration HW 6.2
10.1.7 Simplex, half-duplex, and full-duplex transmission HW 6.2
10.2 Types of Networks
10.2.1 Overview HW 6.1, 6.2
10.2.2 Peer-to-peer networks HW 6.1, 6.2
10.2.3 Client/server networks HW 6.1, 6.2
10.2.4 Local-area networks (LANs) HW 6.1, 6.2
10.2.5 Wide-area networks (WANs) HW 6.1, 6.2
10.3 Adding a Network Interface Card (NIC)
10.3.1 What is a NIC? HW: 1.2, 1.5, 6.2
10.3.2 Setting the IP address HW: 1.2, 1.5, 6.2
10.3.3 DHCP servers HW: 1.2, 1.5, 6.2
10.3.4 Default gateway HW: 1.2, 1.5, 6.2
10.3.5 Domain Name System HW: 1.2, 1.5, 6.2
10.4 Physical Components of a Network
10.4.1 Network topologies HW: 6.1, 6.2
10.4.2 Physical versus logical topology HW: 6.1, 6.2
10.4.3 Networking media HW: 6.1, 6.2
10.4.4 Common networking devices HW: 6.1, 6.2
10.4.5 Server components HW: 6.1, 6.2
10.5 LAN Architectures
10.5.1 Ethernet HW: 6.1, 6.2
10.5.2 Token Ring HW: 6.1, 6.2
10.5.3 Fiber Distributed Data Interface (FDDI) HW: 6.1, 6.2
10.6 Networking Protocols and the OSI Model
10.6.1 OSI model overview HW: 6.2 OS: 4.1
10.6.2 What is a protocol? HW: 6.2 OS: 4.1
10.6.3 Transmission Control Protocol/Internet Protocol HW: 6.2 OS: 4.1
10.6.4 Internetwork Packet Exchange/Sequenced Packet Exchange HW: 6.2 OS: 4.1
10.6.5 NetBEUI HW: 6.2 OS: 4.1
10.6.6 AppleTalk HW: 6.2 OS: 4.1
10.7 TCP/IP Utilities
10.7.1 Overview HW: 6.2 OS: 4.1
10.7.2 Ping HW: 6.2 OS: 4.1
10.7.3 ARP, RARP, and NSLOOKUP HW: 6.2 OS: 4.1
10.7.4 Netstat and tpcon HW: 6.2 OS: 4.1
10.7.5 Nbtstat HW: 6.2 OS: 4.1
10.7.6 Ipconfig, winipcfg, config, and ifconfig HW: 6.2 OS: 4.1
10.7.7 Tracert, iptrace, and traceroute HW: 6.2 OS: 4.1
10.8 Connecting to the Internet
10.8.1 Synchronous and asynchronous serial lines HW: 6.3 OS 4.2
10.8.2 Modems HW: 6.3 OS 4.2
10.8.3 Dial-up networking, modem standards, and AT commands HW: 6.3 OS 4.2
10.8.4 ISPs and Internet backbone providers HW: 6.3 OS 4.2
10.8.5 Digital subscriber line (DSL) HW: 6.3 OS 4.2
10.8.6 Cable modems HW: 6.3 OS 4.2
10.8.7 Cable modem versus DSL Internet technologies HW: 6.3 OS 4.2
10.8.8 ISDN HW: 6.3 OS 4.2
10.8.9 Satellite Internet HW: 6.3 OS 4.2
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. HW = Hardware Concepts and OS = Operating System Concepts.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 27
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 5 hours, with candidates
spending about 2 hours reading the online and/or printed materials and around 3 hours
carrying out the practical exercises from the lab manual. A useful delivery sequence could
be as follows:
10.1 Introduction to PC Networking
10.2 Types of Networks
Worksheet 10.2.5 Types of Networks
10.3 Adding a Network Interface Card (NIC)
Lab 10.3.1 NIC Installation
Lab 10.3.3 Configuring the NIC to work with a DHCP Server
10.4 Physical Components of a Network
Worksheet 10.4.2 Network Topology
10.5 LAN Architectures
10.6 Networking Protocols and the OSI Model
Worksheet 10.6.5 OSI Model, TCP/IP Protocols
10.7 TCP/IP Utilities
10.7.2 Troubleshooting a NIC Using the Ping command
10.8 Connecting to the Internet
Worksheet 10.8.7 Connecting to the Internet
Assessment
Lab exercise 10.3.1 generates some of the evidence required for Item 5 in the Logbook for
Outcome 1 of Unit DG0K 33: Hardware Concepts. If Lab exercise 8.2.3 in Module 8 is also
carried out, the two exercises generate all the evidence required for Item 5 between them.
Lab exercise 8.3.4 generates some of the evidence required for Item 6 in the Logbook for
Outcome 1 of Unit DG0K 33: Hardware Concepts. If Lab exercise 9.1.2 in Module 9 is also
carried out, the two exercises generate all the evidence required for Item 6 between them.
Labs 10.3.1, 10.3.3 and 10.7.2 can generate part of the evidence required for Item 1 in the
logbook for Outcome 2. Together with the other Labs involving Troubleshooting, which are
spread throughout the course, they can generate all of the evidence required for this item.
Worksheet 10.6.5 can generate part of the evidence required for Item 4.3 in the Logbook for
Outcome 4 of this Unit.
See the Unit Specification and the Exemplar Assessment for further details of the assessment
requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 28
Module 11: Printers and Printing
This module provides detailed information about printers and printing. Candidates will learn
how different printers operate, what to consider when purchasing a printer, and how to
connect printers to an individual PC or a network. Print management, including the queue
and configuring printer options, is covered. Candidates will also learn how to troubleshoot
basic printer problems such as paper jams.
Ref. Topic Unit References
11.1 Understanding Printers and Printing
11.1.1 Printer overview HW: 5.1
11.1.2 Understanding dot matrix printer operation HW: 5.1
11.1.3 Understanding inkjet printer operation HW: 5.1
11.1.4 Understanding laser printer operation HW: 5.1
11.2 Buying a Printer HW: 5.1
11.2.1 Print capacity and speed HW: 5.1
11.2.2 Printer quality and resolution HW: 5.1
11.2.3 Reliability HW: 5.1
11.2.4 Cost of ownership HW: 5.1
11.2.5 Laser versus Inkjet printers HW: 5.1
11.3 Connecting a Printer HW: 5.1
11.3.1 Serial, parallel, USB, SCSI, and network
communication types
HW: 5.1
11.3.2 Page description languages HW: 5.1
11.3.3 Installing and updating printer drivers HW: 5.1
11.3.4 Ink and toner installation and replacement HW: 5.1
11.3.5 Print media installation and adjustment HW: 5.1
11.3.6 Installing additional printer memory HW: 5.1
11.3.7 Adding a local printer in Windows 2000 HW: 5.1
11.3.8 Printing a test page HW: 5.1
11.4 Sharing a Printer
11.4.1 Host-based printing technology HW: 5.1
11.4.2 Printer switches HW: 5.1
11.4.3 Printer built-in fonts and font cards HW: 5.1
11.4.4 Configuring printer sharing HW: 5.1
11.4.5 Adding a network printer HW: 5.1
11.4.6 Installing print services HW: 5.1
11.4.7 The network print server HW: 5.1
11.4.8 Printer network interface cards (NICs) HW: 5.1
11.5 Managing a Printer
11.5.1 Using the printer queue to manage print jobs HW: 5.1
11.5.2 Setting print times for large or less important documents HW: 5.1
11.5.3 Selecting a default printer HW: 5.1
11.5.4 Configuring individual printer options HW: 5.1
11.5.5 Printer accessories HW: 5.1
11.6 Dealing with Paper Problems
11.6.1 Obstructions in the paper path HW 5.2
11.6.2 Stripped and broken drive gears HW 5.2
11.6.3 Stepper motor problems HW 5.2
11.6.4 Defective registration roller and other feed rollers HW 5.2
11.6.5 Wrong type of paper HW 5.2
11.6.6 High humidity HW 5.2
11.6.7 Paper dusting HW 5.2
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. HW = Hardware Concepts and OS = Operating System Concepts.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 5 hours, with candidates
spending about 2 hours reading the online and/or printed materials and around 3 hours
carrying out the practical exercises from the lab manual. A useful delivery sequence could
be as follows:
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 29
11.1 Understanding Printers and Printing
11.2 Connecting a Printer
Lab 1.3.7 Adding an Inkjet Printer to Your Computer
11.4 Sharing a Printer
Lab 11.4.4 Setting Up Print Sharing Guidelines
11.5 Managing a Printer
Lab 11.5.4 Managing Files in a Printer Queue
11.6 Dealing with Paper Problems
Worksheet 11.6.1 Paper Jams
Assessment
Labs 11.3.7and 11.4.4 can generate part of the evidence required for Item 1 in the logbook
for Outcome 2. Together with the other Labs involving Troubleshooting, which are spread
throughout the course, they can generate all of the evidence required for this item.
Lab 11.3.7 can generate part of the evidence required for Item 3 in the logbook for Outcome
1. Together with the other Labs involving Ports and Cabling, which are spread throughout
the course, they can generate all of the evidence required for this item.
Tell candidates to hang on to Lab 11.5.4, as it can provide part of the evidence for Outcome
4 of Unit DF9N 34: Network Server Operating System.
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 30
Module 12: Preventive Maintenance and Upgrading
This module stresses the importance of preventive maintenance and describes the tools
necessary to achieve it. This module also discusses important safety guidelines for working
on a computer and disposing of components.
Ref. Topic Unit References
12.1 Preventive Maintenance and the Technician
12.1.1 Elements of a preventive maintenance program HW: 3.1
12.1.2 Tools and equipment HW: 3.1
12.1.3 Environmental guidelines HW: 3.3
12.1.4 Environmental guidelines for a server room HW: 3.3
12.1.5 Proper disposal of hazardous materials HW: 3.3
12.1.6 Using Material Safety and Data Sheets (MSDS) HW: 3.3
12.2 Preventive Maintenance and Electrostatic Discharge (ESD)
12.2.1 Electrostatic discharge (ESD) overview HW: 3.2
12.2.2 Antistatic bags HW: 3.2
12.2.3 Grounding wrist straps HW: 3.2
12.2.4 Compressed air HW: 3.2
12.2.5 Grounded workbench HW: 3.2
12.3 Preventive Maintenance for Computer Peripherals
12.3.1 Monitor HW: 3.1
12.3.2 Mice HW: 3.1
12.3.3 Keyboard HW: 3.1
12.3.4 Cleaning printers HW: 3.1
12.3.5 Scanners HW: 3.1
12.4 Preventive Maintenance for Computer Software
12.4.1 Software utilities HW: 3.1
12.4.2 User responsibilities HW: 3.1
12.4.3 Anti-virus HW: 3.1
12.4.4 Firewall HW: 3.1
12.4.5 Power issues HW: 3.1
12.4.6 Surge suppressor and power supplies HW: 3.1
12.4.7 UPS in a server environment HW: 3.1
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. HW = Hardware Concepts and OS = Operating System Concepts.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 5 hours, with candidates
spending about 2 hours reading the online and/or printed materials and around 3 hours
carrying out the practical exercises from the lab manual. A useful delivery sequence could
be as follows:
12.1 Preventive Maintenance and the Technician
Lab 12.1.2 Using a Digital Multimeter
Worksheet 12.1.4 Environmental Considerations
12.2 Preventive Maintenance and Electrostatic Discharge (ESD)
Worksheet 12.2.1 Electrostatic Discharge (ESD)
12.2 Preventive Maintenance for Computer Peripherals
Worksheet 12.3.5 Preventive Maintenance for Components
Lab 12.3.5 Cleaning Computer Components
12.3 Preventive Maintenance for Computer Software
Lab 12.4.1 Using the ScanDisk and Defrag Utilities
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 31
Assessment
Labs 12.3.1 and 12.4.1 can generate all the assessment evidence required for Item 1 in the
Logbook for Outcome 3 of Unit DG0K 33: Hardware Concepts.
Labs 12.1.2, 12.3.5 and 12.4.1 can generate part of the evidence required for Item 1 in the
logbook for Outcome 2. Together with the other Labs involving Troubleshooting, which are
spread throughout the course, they can generate all of the evidence required for this item.
Worksheets 12.2.1 and 12.3.5 can generate part of the evidence required for Item 2 in the
logbook for Outcome 3.
See the Unit Specification and the Exemplar Assessment for further details of the assessment
requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 32
Module 13: Troubleshooting PC Hardware
This module discusses the troubleshooting process for computer hardware components and
details the techniques used to diagnose computer problems and implement the solution.
Candidates will learn how to correct problems with hardware, peripherals, the Internet, and
network access devices.
Ref. Topic Unit References
13.1 Troubleshooting Basics
13.1.1 What is troubleshooting? HW: 2.2
13.1.2 Identify the problem HW: 2.2
13.1.3 Gathering information HW: 2.2
13.1.4 Developing a solution HW: 2.2
13.1.5 Implementing the solution HW: 2.2
13.1.6 Is the problem solved? HW: 2.2
13.1.7 Documenting the solution HW: 2.2
13.1.8 Troubleshooting tools HW: 2.2
13.1.9 Diagnostic software HW: 2.2
13.1.10 Disposal actions HW: 2.2
13.2 Troubleshooting the Hardware Box
13.2.1 Overview of field replaceable units (FRUs) HW: 2.1
13.2.2 POST errors HW: 2.1
13.2.3 CMOS/BIOS errors HW: 2.1
13.2.4 Motherboard-related errors HW: 2.1
13.2.5 CPUs HW: 2.1
13.2.6 RAM HW: 2.1
13.2.7 Cable issues HW: 2.1
13.2.8 Ports HW: 2.1
13.2.9 The video system HW: 2.1
13.2.10 Secondary storage devices HW: 2.1
13.2.11 Sound cards HW: 2.1
13.2.12 Power supply issues HW: 2.1
13.2.13 Box cooling issues HW: 2.1
13.3 Troubleshooting Peripheral Devices
13.3.1 Input devices HW: 2.1
13.3.2 Output devices HW: 2.1
13.3.3 SCSI interface issues HW: 2.1
13.3.4 Internet/network access devices HW: 2.1
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. HW = Hardware Concepts and OS = Operating System Concepts.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 5 hours, with candidates
spending about 2 hours reading the online and/or printed materials and around 3 hours
carrying out the practical exercises from the lab manual. A useful delivery sequence could
be as follows:
13.1 Troubleshooting Basics
Worksheet 13.1.2 Troubleshooting Basics
Lab 13.1.7 The Steps of the Troubleshooting Process
13.2 Troubleshooting the Hardware Box
Lab 13.2.2 Identifying Post Errors
13.3 Troubleshooting Peripheral Devices
Worksheet 13.3.2 Troubleshooting Printers
Worksheet 13.3.4 Troubleshooting Hardware
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 33
Assessment
Lab 13.2.2 can generate part of the evidence required for Item 1 in the logbook for Outcome
2. Together with the other Labs involving Troubleshooting, which are spread throughout the
course, they can generate all of the evidence required for this item.
Lab 13.2.2 can generate part of the evidence required for Item 3 in the logbook for Outcome
1. Together with the other Labs involving Ports and Cabling, which are spread throughout
the course, they can generate all of the evidence required for this item.
Lab 13.1.7 and 13.2.2 can generate part the evidence required for Item 2 in the logbook for
Outcome 2 of Unit DG0K 33: Hardware Concepts. Taken together with the Labs in Outcome
5 they can generate all the evidence required for this Item.
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 34
Module 14: Troubleshooting Software
This module discusses general troubleshooting procedures for software and operating systems and
provides helpful tips for gathering the information needed to diagnose and resolve common problems.
Ref. Topic Unit References
14.1 Role of the End User
14.1.1 Overview of the troubleshooting process HW: 3.1
14.1.2 Eliciting information from the end user regarding the problem HW: 3.1
14.1.3 Reproducing the error symptoms HW: 3.1
14.1.4 Identify recent user changes to the software environment HW: 3.1
14.1.5 Determining whether the problem is hardware or software related HW: 3.1
14.1.6 Fixing the software HW: 3.1
14.2 DOS Troubleshooting Issues
14.2.1 System boot problems HW: 3.1
14.2.2 DOS error messages HW: 3.1
14.2.3 Invalid directory errors HW: 3.1
14.3 Common Windows Operating System Problems
14.3.1 Troubleshooting setup (installation) problems HW: 3.3
14.3.2 Troubleshooting startup (booting) problems HW: 3.3
14.3.3 Windows memory usage problems HW: 3.3
14.3.4 Windows OS missing/corrupt .DLL or .VxD files HW: 3.3
14.3.5 System lockup errors HW: 3.3
14.3.6 Troubleshooting shutdown problems HW: 3.3
14.4 Window 9x Troubleshooting Problems
14.4.1 Upgrade issues HW: 3.3
14.4.2 Error codes and startup messages HW: 3.1
14.4.3 Windows 9x Startup Modes HW: 3.2
14.4.4 Windows 9x error log files HW: 3.2
14.4.5 Windows virtual memory errors HW: 3.3
14.5 Using System Tools and System Editors to Troubleshoot
Windows 9x/2000/XP
14.5.1 Using System Tools HW: 3.2
14.5.2 Using Windows Device Manager to troubleshoot HW: 3.2
14.5.3 Using Windows system editors HW: 3.2
14.6 Windows 9x/2000/XP Registry Problems
14.6.1 The Registry files HW: 3.2
14.6.2 The Registry structure HW: 3.2
14.6.3 Editing the Registry HW: 3.2
14.6.4 Cleaning the Registry HW: 3.2
14.7 Windows NT4/2000 Troubleshooting Problems
14.7.1 Windows NT/2000 installation problems (Review) HW: 3.3
14.7.2 Windows NT/2000 upgrade issues HW: 3.3
14.7.3 Windows NT Startup Modes HW: 3.2
14.7.4 Windows 2000 Startup Modes HW: 3.2
14.7.5 Windows 2000 Recovery Console HW: 3.2
14.8 Troubleshooting Windows XP
14.8.1 Windows XP installation problems HW: 3.3
14.8.2 Windows XP upgrade issues HW: 3.3
14.8.3 Windows XP startup modes HW: 3.2
14.8.4 Windows XP recovery console HW: 3.2
14.9 Troubleshooting Applications
14.9.1 Troubleshooting DOS applications HW: 3.1
14.9.2 Troubleshooting NT/2000 applications HW: 3.1
14.10 Windows Data Backup and Recovery
14.10.1 Windows Registry backup and recovery tools HW: 3.2
14.10.2 Windows data and application backup and recovery tools HW: 3.2
14.10.3 Types of data backup procedures HW: 3.2
14.11 Windows-Specific Printer Software Problem Troubleshooting
14.11.1 Print spoolers HW: 3.3
14.11.2 Print queues HW: 3.3
14.11.3 Incorrect/incompatible printer drivers HW: 3.3
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14.12 Windows-Specific Networking Software Connection Troubleshooting
14.12.1 Error messages 3.1
14.12.2 Incorrect parameter setting/switches 3.3
14.12.3 Incorrect protocols or protocol properties 3.3
14.12.4 Incorrect client or client properties 3.3
14.12.5 Missing or incorrect bindings 3.3
14.12.6 Incorrect service selection 3.3
14.12.7 Incorrect primary network logon settings 3.3
14.12.8 Incorrect computer name or workgroup name 3.3
14.12.9 Network troubleshooting software utilities 3.3
14.13 Windows 9x, NT, 2000, and XP Help
14.13.1 Help and troubleshooting files 3.1
14.13.2 Troubleshooting and information resources 3.1
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. HW = Hardware Concepts and OS = Operating System Concepts.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 5 hours, with candidates
spending about 2 hours reading the online and/or printed materials and around 3 hours
carrying out the practical exercises from the lab manual. A useful delivery sequence could
be as follows:
14.1 Role of the End User
14.2 DOS Troubleshooting Issues
14.3 Common Windows Operating System Problems
14.4 Window 9x Troubleshooting Problems
14.5 Using System Tools and System Editors to Troubleshoot Windows 9x/2000/XP
Worksheet 14.4.5 Troubleshooting Software
14.6 Windows 9x/2000/XP Registry Problems
14.7 Windows NT4/2000 Troubleshooting Problems
Lab 14.7.4 Booting into Safe Mode
Lab 14.7.5 Using the Windows 2000 Recovery Console
14.8 Troubleshooting Windows XP
14.9 Troubleshooting Applications
14.10 Windows Data Backup and Recovery
Lab 14.10.3 Windows Registry Backup and Recovery
14.11 Windows-Specific Printer Software Problem Troubleshooting
14.12 Windows-Specific Networking Software Connection Troubleshooting
14.13 Windows 9x, NT, 2000, and XP Help
Assessment
Labs 14.7.4, 14.7.5 and 14.10.3 can generate part of the evidence required for Item 3.2 in
the logbook for Outcome 3 of the Operating System Concepts unit.
See the Unit Specification and the Exemplar Assessment for further details of the assessment
requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 36
3. Delivering Unit DG0K 33: Hardware Concepts
using A+ Certification Hardware Support Skills —
2003 Objectives (GTS Learning)
Suggested Timetable
GTS Learning suggest that the A+ Certification Hardware Support Skills course should be
delivered over 5 days (30 – 35 hours). The HN Unit have a nominal time allocation of 40 hours.
This additional time allocation should ensure that centres have sufficient time to carry out any
additional work required to complete the HN Unit.
Module Suggested
Time Allocation
1 7 hours
2 3 hours
3 4 hours
Consolidation Period 1 2 hours
4 6 hours
5 4 hours
6 2 hours
Consolidation Period 2 2 hours
7 2 hours
8 4 hours
9 2 hours
Consolidation Period 3 2 hours
The suggested time allocations are for guidance only and need not be adhered to rigidly.
The consolidation periods are intended to provide time for remediation and reassessment,
where required, but they can also be used to extend the teaching time devoted to specific
topics if necessary. If centres wish to split the restricted response test into subtests, these
can be undertaken during the consolidation periods.
If centres wish to offer the restricted-response test as a single end-of-unit test, this can be
done during the final consolidation period. In this case, centres may wish to shorten some or
all of the previous consolidation periods and lengthen the final one to allow sufficient time for
the test.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 37
Table 3.1: Unit DG0K 33: Hardware Concepts
Relationship between Unit Outcomes and GTS Learning Material
Ref. Topic GTS Learning References
1 Install, configure and upgrade PC hardware
1.1 System modules 1.1, 4.1, 7.1
1.2 Resource requirements 2.3
1.3 Storage devices 1.1, 4.1, 4.2, 7.1
1.4 Peripheral devices 1.1, 4.1, 6.2, 7.1
1.5 Optimising performance 4.5
1.6 Upgrading 1.1, 2.1
2 Diagnose and troubleshoot hardware problems
2.1 Common problems 4.5
2.2 Troubleshooting procedures and tools 1.1, 4.5, 9.1
3 Carry out preventive maintenance
3.1 Preventive maintenance measures, products
and procedures
3.1
3.2 Safety measures and procedures 3.3, 3.4, 3.5
3.3 Environmental protection measures and
procedures
3.2, 3.4
4 Describe the features of motherboards, processors and memory
4.1 Characteristics of CPU chips 5.1
4.2 Types of RAM (Random Access Memory) 5.2
4.3 Motherboard components and architectures 1.2, 4.3
4.4 Purpose and contents of CMOS memory 2.1, 2.2
5 Describe the features of printers
5.1 Printer technologies 6.1
5.2 Printer problems 6.2
6 Describe basic networking concepts
6.1 Network cabling 8.2
6.2 Networking concepts 8.1, 8.2, 8.3
6.3 Technologies for establishing Internet
connectivity
8.1
As can be seen from the above table, all the topics in the Hardware Concepts unit are covered by the
GTS Learning Materials.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 38
Table 3.2: Unit DG0K 33: Hardware Concepts
Relationship Between GTS Lab Exercises and SQA Practical Assessments
The following table shows the relationship between the Cisco Lab exercises and the
practical tasks required for Unit assessment purposes. It indicates which Lab exercises can
contribute towards Unit assessment and whether coverage of assessment requirements is
complete or partial. Further details are given in the section for each module.
Unit
Ref.
Assessment Task Exercise
Ref.
Complete
or Partial
1 Candidates must complete Section 1.1 (System Modules) and at least two of the remaining
sections (1.2 – 1.6) to obtain a pass in this Outcome.
1.1 System modules Labs 1, 15,
16, 17
Complete
1.2 Resource requirements Lab 2 Complete
1.3 Storage devices
1.4 Peripheral devices Labs 7, 8, 9 Complete
1.5 Optimising performance Labs 7, 8, 9 Complete
1.6 Upgrading Labs 7, 8, 9 Complete
2 Candidates must complete BOTH of the tasks listed below in order to obtain a pass in this
Outcome.
2.1 Common problems Labs 11, 12,
13
Complete
2.2 Troubleshooting procedures and tools
3 Candidates must complete at least TWO of the THREE tasks listed below in order to obtain a pass
in this Outcome.
3.1 Preventive maintenance measures, products and procedures Lab 5 Complete
3.2 Safety measures and procedures Lab 6 Partial
3.3 Environmental protection measures and procedures
Note: Only Outcomes 1, 2 and 3 of this Unit have practical work associated with them.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 39
Module 1: Hardware basics
In this module candidates will learn how to identify and name all the components that make
up a system unit and motherboard and describe the functions of all PC components. Thy will
also learn how to identify the tools required to carry out any PC maintenance task.
Ref. Topic Unit References
1.1 PC Functions and Components
1.1.1 Introduction to the PC 1.1
1.1.2 Key Functions of a PC 1.1
1.1.3 The System Case 1.1
1.1.4 The Motherboard 1.1
1.1.5 CPU/MCP 1.1
1.1.6 Clock 1.1
1.1.7 Memory 1.1
1.1.8 I/O Expansion Bus 1.1, 4.3
1.1.9 Speaker 1.1
1.1.10 I/O Ports and Cables 1.4, 4.3
1.1.11 PS2 Ports 1.4, 4.3
1.1.12 Parallel Ports 1.4, 4.3
1.1.13 Serial Ports 1.4, 4.3
1.1.14 USB Ports 1.4, 4.3
1.1.15 SCSI 1.4, 4.3
1.1.16 Network Ports 1.4, 4.3
1.1.17 Audio Ports 1.4, 4.3
1.1.18 IrDA Ports 1.4, 4.3
1.1.19 Wireless Ports 1.4, 4.3
1.1.20 Joystick/MIDI Ports 1.4, 4.3
1.1.21 Adapter Cards 1.1
1.1.22 Storage Devices 1.3
1.1.23 Hard Drives 1.3, 1.6
1.1.24 Floppy Drives 1.3
1.1.25 Optical Disk Storage 1.3
1.1.26 Power Supply Unit (PSU) 1.1, 1.6
1.1.27 The Display Subsystem 1.4
1.1.28 Modem Types 1.4
1.2 Tools and Equipment
1.2.1 Maintenance Toolkit 2.2
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. The individual topics within the GTS Learning Units have been numbered to facilitate reference.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 7 hours. A useful delivery sequence
might be as follows:
1.1 PC Functions and Components 5.0 hrs
Lab 1: Identifying PC Components 1.0 hr
1.2 Tools and Equipment 1.0 hrs
The consolidation period after Module 3 can be used for remediation and reassessment if
necessary. Centres who wish to split the restricted response test into a number of subtests
may also wish to offer a subtest at this stage.
Assessment
Lab 1 can generate some of the evidence required for Item 1 in the logbook for Outcome 1
of Unit DG0K 33: Hardware Concepts. The remainder can be generated by labs 15, 16 and 17.
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 40
Module 2: System configuration
In this module candidates will learn how to define the function of the BIOS, define the terms EPROM
and EEPROM, describe the features of Flash BIOS and identify why you might want to upgrade the
BIOS. They will also learn how to run a BIOS setup program and be able to describe the parameters
typically stored in CMOS. Finally they will learn the default uses of interrupts, DMA channels and I/O
ports and how to use system tools to determine the usage of resources.
Ref. Topic Unit References
2.1 BIOS
2.1.1 The Function of BIOS 4.4
2.1.2 BIOS Services 4.4
2.1.3 BIOS Components 4.4
2.1.4 BIOS Upgrades 1.6
2.1.5 BIOS CMOS Memory and Battery 4.4
2.2 BIOS/CMOS Settings
2.2.1 BIOS/CMOS Setup Programs 4.4
2.3 System Resources
2.3.1 What are System Resources? 1.2
2.3.2 Interrupt Request Line (IRQ) 1.2
2.3.3 Direct Memory Access (DMA) 1.2
2.3.4 I/O Addresses (Ports) 1.2
2.3.5 Memory Addresses 1.2
2.3.6 Determining Resources in Use 1.2
2.3.7 Resource Conflicts 1.2
2.3.8 Setting System Resources 1.2
2.3.9 Plug-and-Play 1.2
2.3.10 Installing Driver Software 1.2
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. The individual topics within the GTS Learning Units have been numbered to facilitate reference.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 3 hours. A useful delivery sequence
might be as follows:
2.1 BIOS 0.5 hrs
Lab 2: Identifying Bios Type and Version
2.2 BIOS/CMOS Settings 1.0 hr
Lab 3: Running BIOS Setup
2.3 System Resources 1.5 hrs
Lab 4: Viewing System Resources
The consolidation period after Module 3 can be used for remediation and reassessment if
necessary. Centres who wish to split the restricted response test into a number of subtests
may also wish to offer a subtest at this stage.
Assessment
Lab 2 can generate all the evidence required for Item 2 in the logbook for Outcome 1 of Unit
DG0K 33: Hardware Concepts.
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 41
Module 3: Safety and preventative maintenance
In this module candidates will learn about the procedures and materials used to clean
system components and the equipment required to protect PC systems from power surges
or blackouts. They will also learn the procedures for working with high-voltage equipment
and devices that contain lasers, as well as the use of anti-static equipment.
Ref. Topic Unit References
3.1 Cleaning and Preventative Maintenance
3.1.1 Introduction 3.1
3.1.2 Computer Case Maintenance 3.1
3.1.3 Cleaning a Mouse 3.1
3.1.4 Cleaning a Monitor 3.1
3.1.5 Cleaning a Keyboard 3.1
3.1.6 Cleaning Drive Heads 3.1
3.1.7 Cleaning Power Supplies and Fans 3.1
3.2 Environmental Issues
3.2.1 Power Problems 3.3
3.2.2 Dealing with Power Problems 3.3
3.2.3 Uninterruptible Power Supplies 3.3
3.2.4 Storage of Components for Future Use 3.3
3.3 High Voltage Equipment
3.3.1 CRT Servicing and Handling 3.2
3.3.2 Lasers and High-Power Light Sources 3.2
3.3.3 High Voltage Equipment 3.2
3.4 Disposal and Handling
3.4.1 Materials Handling 3.2
3.4.2 Disposal of Consumables and Computer
Equipment
3.3
3.5 ESD
3.5.1 Static Electricity and the Human Body 3.2
3.5.2 Static Electricity and Semiconductors 3.2
3.5.3 ESD Packaging 3.2
3.5.4 Personal Anti-static Methods 3.2
3.5.5 Other Ways of Controlling ESD 3.2
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. The individual topics within the GTS Learning Units have been numbered to facilitate reference.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 4 hours. A useful delivery
sequence might be as follows:
3.1 Cleaning and Preventative Maintenance 2.0 hrs
Lab 5: Cleaning and Preventive Maintenance
3.2 Environmental Issues 1.0 hr
3.3 High Voltage Equipment
3.4 Disposal and Handling
3.5 ESD 1.0 hr
Lab 6: Implementing an ESD Service Kit
The consolidation period after this module can be used for remediation and reassessment if
necessary. Centres who wish to split the restricted response test into a number of subtests
may also wish to offer a subtest at this stage.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 42
Assessment
Lab 5 can generate all the evidence required for Item 1 in the logbook for Outcome 3 of Unit
DG0K 33: Hardware Concepts. Lab 6 can generate some the evidence required for Item 2.
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 43
Module 4: Installing, upgrading and troubleshooting
In this module candidates will learn the correct procedures for replacing PC components, installing
configuring IDE and SCSI devices, installing peripheral devices and troubleshooting PC problems.
Ref. Topic Unit References
4.1 Field Replaceable Units
4.1.1 Disassembling a PC 1.1
4.1.2 Input Devices 1.1
4.1.3 Storage Devices 1.3
4.1.4 Reassembling the PC 1.1
4.1.5 Portable computer field replaceable units 1.1
4.2 IDE Devices
4.2.1 Installing an IDE Device 1.3
4.2.2 Preparing a Hard Disk 1.3
4.2.3 File Systems 1.3
4.3 SCSI Devices
4.3.1 The SCSI Interface 1.3
4.3.2 IEEE 1394 1.3
4.3.3 Setting Up a SCSI Bus 1.3
4.4 Peripheral Devices
4.4.1 Installing a Video Card and Monitor 1.4
4.4.2 Installing a Modem 1.4
4.4.3 UART Chips 1.4
4.5 Troubleshooting and Optimization
4.5.1 Troubleshooting Techniques 2.1, 2.2
4.5.2 Troubleshooting the Boot Process 2.1, 2.2
4.5.3 Multimeters 2.1, 2.2
4.5.4 POST 2.1, 2.2
4.5.5 Troubleshooting Internal Devices 2.1, 2.2
4.5.6 Troubleshooting Peripherals 2.1, 2.2
4.5.7 Optimization 1.5
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. The individual topics within the GTS Learning Units have been numbered to facilitate reference.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 6 hours. A useful delivery sequence
might be as follows:
4.1 Field Replaceable Units 1.0 hr
Lab 7: Removing and Installing FRUs
4.2 IDE Devices 1.0 hr
Lab 8: Installing an IDE hard disk
4.3 SCSI Devices 1.0 hr
Lab 9: Adding SCSI Devices
4.4 Peripheral Devices 1.0 hr
Lab 10: Installing an External Modem
4.5 Troubleshooting and Optimization 2.0 hr
Lab 11: Testing a Power Supply Unit
Lab 12: Diagnosing System Errors
Lab 13: Testing Serial and Parallel Ports
Lab 14: Using Modem AT Commands
The consolidation period after Module 6 can be used for remediation and reassessment if
necessary. Centres who wish to split the restricted response test into a number of subtests
may also wish to offer a subtest at this stage.
Assessment
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 44
Labs 7, 8 and 9 can generate all the evidence required for Items 4, 5 and 6 in the logbook
for Outcome 1 of Unit DG0K 33: Hardware Concepts.
Labs 11, 12 and 13 can generate all the evidence required for Item 1 in the logbook for
Outcome 2 of Unit DG0K 33: Hardware Concepts.
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 45
Module 5: Motherboards and components
In this module the candidate will learn about the characteristics of processors, memory and
other motherboard components.
Ref. Topic Unit References
5.1 Processors
5.1.1 Processor Terminology 4.1
5.1.2 Processor Modes 4.1
5.1.3 Intel Legacy Processors 4.1
5.1.4 Intel Pentium Processors 4.1
5.1.5 Intel Pentium II Processors 4.1
5.1.6 Intel Celeron Processors 4.1
5.1.7 Intel Pentium II Processors 4.1
5.1.8 Intel Pentium III Processors 4.1
5.1.9 Intel Itanium Processors 4.1
5.1.10 Intel Pentium 4 Processors 4.1
5.1.11 Math Co-processors 4.1
5.1.12 Summary of Intel Processor Specifications 4.1
5.1.13 Processor Sockets 4.1
5.1.14 Non-Intel Processors 4.1
5.1.15 Reduced Instruction Set Computer (RISC)
Processors
4.1
5.2 Memory
5.2.1 Memory Types 4.2
5.2.2 Memory Packaging 4.2
5.2.3 Memory Characteristics 4.2
5.3 Motherboard Architecture
5.3.1 Motherboard Components 4.3
5.3.2 Motherboard Form Factors 4.3
5.3.3 Bus Architecture 4.3
5.3.4 Bus Standards 4.3
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. The individual topics within the GTS Learning Units have been numbered to facilitate reference.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 6 hours. A useful delivery
sequence might be as follows:
5.1 Processors 2.0 hrs
Lab 15: Obtaining Processor Information
5.2 Memory 1.0 hr
Lab 16: Obtaining System Memory Information
5.3 Motherboard Architecture 1.0 hr
Lab 17: Obtaining Information about the Motherboard
The consolidation period after Module 6 can be used for remediation and reassessment if
necessary. Centres who wish to split the restricted response test into a number of subtests
may also wish to offer a subtest at this stage.
Assessment
Labs 15, 16 and 17 can generate some of the evidence required for Item 1 in the logbook for
Outcome 1 of Unit DG0K 33: Hardware Concepts. The remainder can be generated by Lab 1.
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 46
Module 6: Printers
In this module candidates will learn about the components and operation of dot-matrix, inkjet
and laser printers, the methods used to connect them to computers and troubleshooting
printer problems.
Ref. Topic Unit References
6.1 Printer Types
6.1.1 Dot Matrix Printers 5.1
6.1.2 Inkjet Printers 5.1
6.1.3 Laser Printers 5.1
6.1.4 Other printer types 5.1
6.2 Printer Connections, Configurations and
Troubleshooting
6.2.1 Printer Technologies 5.2
6.2.2 Printer Connections 1.4, 5.2
6.2.3 Configuring Printer Drivers 1.4, 5.2
6.2.4 General Troubleshooting 5.2
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. The individual topics within the GTS Learning Units have been numbered to facilitate reference.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 2 hours. A useful delivery sequence
might be as follows:
6.1 Printer Types 2.0 hrs
6.2 Printer Connections, Configurations and Troubleshooting
The consolidation period after this module can be used for remediation and reassessment if
necessary. Centres who wish to split the restricted response test into a number of subtests
may also wish to offer a subtest at this stage.
Assessment
This module does not contribute anything towards unit assessment.
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 47
Module 7: Portable computers
In this module candidates will learn about the differences between a laptop PC and a
standard PC and recognise the unique problems associated with laptop PCs.
Ref. Topic Unit References
7.1 Portable computers
7.1.1 Differences Between a Laptop and a Standard
PC
1.1, 1.3, 1.4
7.1.2 Problems with Laptops 1.1, 1.3, 1.4
7.1.3 Personal Digital Assistants (PDAs) 1.1, 1.3, 1.4
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. The individual topics within the GTS Learning Units have been numbered to facilitate reference.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 6 hours. A useful delivery
sequence might be as follows:
7.1 Portable computers 1.0 hrs
The consolidation period after Module 9 can be used for remediation and reassessment if
necessary. Centres who wish to split the restricted response test into a number of subtests
may also wish to offer a subtest at this stage.
Assessment
This module does not contribute anything towards unit assessment.
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 48
Module 8: Networking
In this module candidates will learn the basic concepts of local area, wide area and wireless
networks, the different types of network cabling and the major networking standards.
Ref. Topic Unit References
8.1 Network Concepts
8.1.1 Basic LAN Concepts 6.2, 6.3
8.1.2 Uses and Benefits of a LAN 6.2, 6.3
8.1.3 Types of LAN 6.2, 6.3
8.1.4 LAN Topologies 6.2, 6.3
8.1.5 LAN Communications 6.2, 6.3
8.1.6 Extending the LAN 6.2, 6.3
8.1.7 Wide Area Networks 6.2, 6.3
8.1.8 Wireless networks 6.2, 6.3
8.2 Network Cabling
8.2.1 Networked PCs 6.1, 6.2
8.2.2 Network Cards and Cables 6.1, 6.2
8.2.3 Network Connectors 6.1, 6.2
8.2.4 Network Adapter Cards 6.1, 6.2
8.3 Networking Standards
8.3.1 The OSI Model 6.2
8.3.2 802 Standards 6.2
8.3.3 Frame Types 6.2
8.3.4 Protocols 6.2
8.3.5 Overview of transport protocols 6.2
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. The individual topics within the GTS Learning Units have been numbered to facilitate reference.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 6 hours. A useful delivery sequence
might be as follows:
8.1 Network Concepts 1.0 hrs
8.2 Network Cabling 1.0 hrs
Lab 18: Building a Peer-to-Peer Network 1.0 hrs
8.3 Networking Standards 1.0 hrs
The consolidation period after Module 9 can be used for remediation and reassessment if
necessary. Centres who wish to split the restricted response test into a number of subtests
may also wish to offer a subtest at this stage.
Assessment
This module does not contribute anything towards unit assessment.
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 49
Module 9: Customer service techniques
In this module candidates will learn about obtaining information from customers and the type
of words, inflection body language and tone that should be used.
Ref. Topic Unit References
9.1 Customer Service Techniques
9.1.1 Customer Service Skills 2.2
9.1.2 Basic Approach 2.2
9.1.3 Customer Guidance and Giving Feedback 2.2
9.1.4 Communication with a Customer 2.2
9.1.4 Other Customer Service Issues 2.2
9.1.6 Handling Customer Complaints 2.2
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. The individual topics within the GTS Learning Units have been numbered to facilitate reference.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 2 hours. A useful delivery
sequence might be as follows:
9.1 Customer Service Techniques 2.0 hrs
The consolidation period after this module can be used for remediation and reassessment if
necessary. Centres who wish to split the restricted response test into a number of subtests
may also wish to offer a subtest at this stage.
Assessment
This module does not contribute anything towards unit assessment.
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 50
4. Delivering Unit DF9L 33: Operating System
Concepts using A+ Certification Operating System
Technologies Support Skills — 2003 Objectives
(GTS Learning)
Suggested Timetable
GTS Learning suggest that the A+ Certification Operating System Technologies Support Skills
course should be delivered over 4 days (24 – 28 hours). The HN Unit has a nominal time
allocation of 40 hours. This additional time allocation should ensure that centres have sufficient
time to carry out any additional work required to complete the HN Unit.
Module Suggested
Time Allocation
1 1 hour
2 15 hours
3 1 hour
Consolidation Period 1 2 hours
4 10 hours
5 6 hours
6 3 hours
Consolidation Period 2 2 hours
The suggested time allocations are for guidance only and need not be adhered to rigidly.
The consolidation periods are intended to provide time for remediation and reassessment,
where required, but they can also be used to extend the teaching time devoted to specific
topics if necessary. If centres wish to split the restricted response test into subtests, these
can be undertaken during the consolidation periods.
If centres wish to offer the restricted-response test as a single end-of-unit test, this can be
done during the final consolidation period. In this case, centres may wish to shorten some or
all of the previous consolidation periods and lengthen the final one to allow sufficient time for
the test.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 51
Table 4.1: Unit DF9L 33: Operating System Concepts
Relationship between Unit Outcomes and GTS Learning Material
Unit
Ref.
Topic GTS References
1 Describe the characteristics of PC operating systems.
1.1 Identify the major operating system components
and interfaces and their functions.
1.1, 2.1, 2.4, 2.5, 2.6, 2.7, 3.1, 4.1, 4.4, 4.8, 5.1,
5.2
1.2 Identify the names, locations, purposes, and
contents of major system files.
1.1, 2.7, 4.3, 5.2
1.3 Use command-line functions and utilities to
manage the operating system
1.1, 6.2
1.4 Identify procedures for creating, viewing, and
managing disks, directories and files.
2.4, 2.5, 4.5, 4.7
2 Install, configure and upgrade a client operating system.
2.1 Identify the procedures for installing and
configuring a client OS.
2.2, 4.2, 5.1
2.2 Identify the steps required to perform a client OS
upgrade.
4.2, 4.8, 5.1
2.3 Identify basic system boot sequences and boot
methods.
2.3, 3.1, 4.3, 5.2
2.4 Identify procedures for installing or adding a
device.
2.7, 2.9, 4.4, 4.7, 5.2
2.5 Identify procedures for optimising the operating
system.
1.1, 2.4, 2.5, 2.6, 4.5, 4.8, 5.2
3 Diagnose and troubleshoot client operating system problems.
3.1 Interpret error messages and identify steps to correct
problems.
2.3, 4.3, 4.8
3.2 Use common diagnostic utilities and tools. 2.3, 4.3, 4.8
3.3 Recognise common operational and usability
problems and their solutions.
2.6, 2.7, 2.8, 2.9, 4.4, 4.8, 5.2, 6.3
4 Describe the networking features of client operating systems.
4.1 Configure a client operating system to connect to
a network.
2.9, 4.4, 4.6, 4.7, 5.2, 6.2
4.2 Configure a client operating system to access
Internet resources.
6.1, 6.2, 6.3
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 52
Table 4.2: Unit DF9L: Operating Systems Concepts
Relationship between GTS Lab Exercises and SQA Practical Assessments
The following table shows the relationship between the GTS Lab exercises and the practical
tasks required for Unit assessment purposes. It indicates which Lab exercises can contribute
towards Unit assessment and whether coverage of assessment requirements is complete or
partial. Further details are given in the section for each module.
Unit
Ref.
Assessment Task Exercise
Ref.
Complete
or Partial
1 Candidates must complete at least TWO of the following sections (1.1 – 1.4) to obtain a pass in
this Outcome.
1.1
Major operating system components and interfaces and their functions.
Modules
2, 4, 5
Complete
1.2
Give a brief description of the purpose of each of the following system files:
Module 2 Complete
1.3
Give a brief description of the purpose of each of the following
functions/tools Module 1 Complete
1.4
Creating, viewing, and managing disks, directories and files.
Module 4 Complete
2 Candidates must complete at least THREE of the following sections (2.1 – 2.5) to obtain a pass
in this Outcome.
2.1
Installing and configuring a client operating system.
Labs 1, 2,
13, 39
Complete
2.2
Perform a client operating system upgrade.
Lab 40 Complete
2.3
System boot sequences and boot methods.
Labs 14 -
17, 37, 38
Complete
2.4
Installing or adding devices.
Labs 10,
11, 20
Complete
2.5
Optimising the operating system.
Module 4 Complete
3 Candidates must complete at least TWO of the following sections (3.1 – 3.3) to obtain a pass in
this Outcome.
3.1 Interpreting error messages and identifying steps to solve problems. - -
3.2 Using common diagnostic utilities and tools. Module 4
(Units 3, 4)
3.3 Common operational and usability problems and their solutions. - -
4 Candidates must complete at least THREE of the following sections (4.1 – 4.4) to obtain a pass
in this Outcome.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 53
4.1
Connecting to a network.
Module 6
(Unit 3)
Complete
4.2
Give a brief description of the purpose of each of the following
functions/tools: Module 6
(Unit 8)
Complete
4.3
Internet protocols and terminology
Module 6
(Unit 2)
Complete
4.4
Installing and configuring a browser
- -
Some of the exemplar assessments of this unit involve the completion of extended response
items, rather than practical activities. Where this happens and indication of where the
material is covered, either at module or unit level, is given in the table above and at the
relative point in the text. It is recommended that candidates be provided with copies of the
Exemplar Assessment pro formas and asked to complete these at the appropriate stages.
Items 3.1, 3.3 and 3.4 do not appear to be covered at all by the GTS materials.
Only a selection of assessment tasks needs to be completed for Unit assessment purposes.
For example, the selection of tasks listed in the table overleaf would give complete coverage
of the assessment evidence requirements for the Operating System Concepts Logbook, with
only one additional assessment tasks needed and six partially-covered tasks requiring
further work. (This is only one possible selection of assessment evidence — others are
equally valid.)
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 54
Table 4.3
Unit
Ref.
Assessment Task Exercise
Ref.
Complete
or Partial
1 Candidates must complete at least TWO of the following sections (1.1 – 1.4) to obtain a pass in
this Outcome.
1.1
Major operating system components and interfaces and their functions.
Modules
2, 4, 5
Complete
1.2
Give a brief description of the purpose of each of the following system files:
Module 2 Complete
2 Candidates must complete at least THREE of the following sections (2.1 – 2.5) to obtain a pass
in this Outcome.
2.1
Installing and configuring a client operating system.
Labs 1, 2,
13, 39
Complete
2.2
Perform a client operating system upgrade.
Lab 40 Complete
2.3
System boot sequences and boot methods.
Labs 14 -
17, 37, 38
Complete
3 Candidates must complete at least TWO of the following sections (3.1 – 3.3) to obtain a pass in
this Outcome.
3.1 Interpreting error messages and identifying steps to solve problems. - -
3.2 Using common diagnostic utilities and tools. Module 4
(Units 3, 4)
4 Candidates must complete at least THREE of the following sections (4.1 – 4.4) to obtain a pass
in this Outcome.
4.1
Connecting to a network.
Module 6
(Unit 3)
Complete
4.2
Give a brief description of the purpose of each of the following
functions/tools: Module 6
(Unit 8)
Complete
4.3
Internet protocols and terminology
Module 6
(Unit 2)
Complete
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 55
Module 1: Operating system basics
In this module candidates will learn about the basics of operating systems, including
configuration files and drivers. They will learn how to use a DOS command-line environment
to navigate a directory structure and manage files.
Ref. Topic Unit References
1.1 Operating System Basics
1.1.1 Introduction to the Operating System 1.1
1.1.2 Microsoft Operating Systems 1.1
1.1.3 DOS configuration files 1.2
1.1.4 Navigating the directory structure 1.3
1.1.5 File Management using a command prompt 1.3
1.1.6 Configuring DOS Drivers 1.3, 2.5
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. The individual topics within the GTS Learning Units have been numbered to facilitate reference.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 1 hour. A useful delivery
sequence might be as follows:
1.1 Operating System Basics 1 hr
The consolidation period after Module 3 can be used for remediation and reassessment if
necessary. Centres who wish to split the restricted response test into a number of subtests
may also wish to offer a subtest at this stage.
Assessment
There are no Labs in this Module which can contribute towards the assessment
requirements of the Unit. However, the information contained within the module is almost
sufficient to allow candidates to complete Item 1.3 of the Exemplar Assessment Logbook for
Outcome 1. It is recommended that candidates be asked to do this at this stage. Candidates
will need additional information on the following commands: ECHO, SET. (These are
covered as parameters in configuration files, but not as DOS commands in their own right.)
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 56
Module 2: Windows 98
In this module candidates will learn the principal features of Windows 98 and how to install it.
They will examine the Windows 98 boot process and learn how to navigate through the
system and manage files and disks. They will also learn how to run applications, configure
Windows 98 and manage printing. Finally they will learn how to configure Windows 98 for
use in a network.
Ref. Topic Unit References
2.1 Introduction to Windows 98
2.1.1 Introduction to Windows 98 1.1
2.1.2 Features of the Desktop 1.1
2.2 Installing Windows 98
2.2.1 Preparing the PC 2.1
2.2.2 Partitioning a Disk 2.1
2.2.3 Disk Formatting 2.1
2.2.4 Pre-installation Checks 2.1
2.2.5 Setup Methods 2.1
2.2.6 Setup Failure and Recovery 2.1
2.2.7 Windows 98 Setup Files 2.1
2.2.8 Windows 98 Installation Walk-through 2.1
2.3 The Windows 98 Boot Process
2.3.1 Windows 98 Boot Process 2.3, 3.1, 3.2
2.3.2 Hardware 2.3, 3.1, 3.2
2.3.3 Real Mode 2.3, 3.1, 3.2
2.3.4 Protected Mode 2.3, 3.1, 3.2
2.3.5 Operating System and Desktop Initialization 2.3, 3.1, 3.2
2.3.6 The Windows 98 Startup Disk 2.3, 3.1, 3.2
2.3.7 Startup Menu 2.3, 3.1, 3.2
2.3.8 MSCONFIG 2.3, 3.1, 3.2
2.3.9 Real Mode Components 2.3, 3.1, 3.2
2.3.10 Protected Mode Components 2.3, 3.1, 3.2
2.4 Navigating Windows 98
2.4.1 Comparing Windows 3.1x and 98 1.1, 1.4, 2.5
2.4.2 Using Shortcuts 1.1, 1.4, 2.5
2.4.3 Object Properties 1.1, 1.4, 2.5
2.4.4 Hidden File Extensions 1.1, 1.4, 2.5
2.4.5 Searching For Files 1.1, 1.4, 2.5
2.4.6 User Profiles 1.1, 1.4, 2.5
2.4.7 The MS-DOS Prompt Window 1.1, 1.4, 2.5
2.4.8 Adding and Removing Programs 1.1, 1.4, 2.5
2.4.9 The Desktop 1.1, 1.4, 2.5
2.4.10 The Recycle Bin 1.1, 1.4, 2.5
2.4.11 The Windows Explorer 1.1, 1.4, 2.5
2.4.12 Getting System Information 1.1, 1.4, 2.5
2.4.13 The Network Neighborhood 1.1, 1.4, 2.5
2.4.14 The Control Panel 1.1, 1.4, 2.5
2.5 Windows File and Disk Management
2.5.1 Working with Folders 1.1, 1.4, 2.5
2.5.2 Working with Files 1.1, 1.4, 2.5
2.5.3 The Recycle Bin 1.1, 1.4, 2.5
2.5.4 Architecture and File Systems 1.1, 1.4, 2.5
2.5.5 File System Support 1.1, 1.4, 2.5
2.5.6 Exclusive Access For Disk Management Tools 1.1, 1.4, 2.5
2.5.7 Performance Settings 1.1, 1.4, 2.5
2.5.8 Disk Utilities 1.1, 1.4, 2.5
2.5.9 Task Scheduler 1.1, 1.4, 2.5
2.6 Running Applications in Windows 98
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2.6.1 Windows Applications 1.1, 2.5, 3.2, 3.3
2.6.2 Multi-tasking 1.1, 2.5, 3.2, 3.3
2.6.3 Virtual Machines 1.1, 2.5, 3.2, 3.3
2.6.4 Windows 98 Memory Model 1.1, 2.5, 3.2, 3.3
2.6.5 Support for DOS-based Applications 1.1, 2.5, 3.2, 3.3
2.6.6 Configuring DOS Applications 1.1, 2.5, 3.2, 3.3
2.6.7 Long Filenames 1.1, 2.5, 3.2, 3.3
2.6.8 Running Windows Applications 1.1, 2.5, 3.2, 3.3
2.6.9 The Task Manager 1.1, 2.5, 3.2, 3.3
2.6.10 System Management Utilities 1.1, 2.5, 3.2, 3.3
2.7 Configuring Windows 98
2.7.1 The Registry 1.1, 1.2, 2.4, 3.3
2.7.2 Adding Devices with Plug-and-Play 1.1, 1.2, 2.4, 3.3
2.7.3 Requirements for Plug-and-Play 1.1, 1.2, 2.4, 3.3
2.7.4 Windows 98 Plug-and-Play Components 1.1, 1.2, 2.4, 3.3
2.7.5 The Plug-and-Play Process 1.1, 1.2, 2.4, 3.3
2.7.6 The Add New Hardware Wizard 1.1, 1.2, 2.4, 3.3
2.7.7 The Device Manager 1.1, 1.2, 2.4, 3.3
2.7.8 Troubleshooting Device Problems 1.1, 1.2, 2.4, 3.3
2.7.9 Support for Additional Hardware 1.1, 1.2, 2.4, 3.3
2.7.10 Virtual Memory 1.1, 1.2, 2.4, 3.3
2.7.11 System Monitor 1.1, 1.2, 2.4, 3.3
2.8 Windows 98 Printing
2.8.1 Managing Printing 3.3
2.8.2 Adding a Local Printer 3.3
2.8.3 Changing Printer Settings 3.3
2.8.4 Troubleshooting Printing 3.3
2.9 Networking the Operating System
2.9.1 Peer-to-Peer Networking 2.4, 3.3, 4.1
2.9.2 Configuring Networking Information 2.4, 3.3, 4.1
2.9.3 Windows 98 Login 2.4, 3.3, 4.1
2.9.4 Windows 98 as a Server 2.4, 3.3, 4.1
2.9.5 Sharing Resources 2.4, 3.3, 4.1
2.9.6 The Network Neighborhood 2.4, 3.3, 4.1
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. The individual topics within the GTS Learning Units have been numbered to facilitate reference.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 15 hours. A useful delivery
sequence might be as follows:
2.1 Introduction to Windows 98 1 hr
2.2 Installing Windows 98 2 hrs
Lab 1: Gathering Pre-installation Information
Lab 2: Installing Windows 98
2.3 The Windows 98 Boot Process 2 hrs
Lab 3: Windows 98 Start Menu Options
Lab 4: Modifying MS-DOS.SYS
2.4 Navigating Windows 98 2 hrs
2.5 Windows File and Disk Management 2 hrs
Lab 5: Using ScanDisk
Lab 6: Using Disk Defragmenter
2.6 Running Applications in Windows 98 2 hrs
Lab 7: Configuring DOS Applications
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 58
Lab 8: File Names
2.7 Configuring Windows 98 2 hrs
Lab 9: Configuring Registry Settings
Lab 10: Using the Add New Hardware Wizard
Lab 11: Configuring Device Drivers Manually
2.8 Windows 98 Printing 1 hr
Lab 12: Installing a Printer
2.9 Networking the Operating System 1 hr
The consolidation period after Module 3 can be used for remediation and reassessment if
necessary. Centres who wish to split the restricted response test into a number of subtests
may also wish to offer a subtest at this stage.
Assessment
Labs 1 and 2 can generate all the evidence required for Item 2.1 in the logbook for Outcome
2 of Unit DF9L 33 Operating System Concepts. This covers the installation of Windows 98. It is
strongly recommended that candidates should also install a more recent client operating
system, such as Windows 2000 Professional or Windows XP.
Labs 10, 11 and 12 can generate some the evidence required for Item 2.4 in the logbook for
Outcome 2 of Unit DF9L 33 Operating System Concepts. This covers installing or adding
devices under Windows 98. It is strongly recommended that candidates should also install
or add devices under a more recent client operating system, such as Windows 2000
Professional or Windows XP. See Lab 20.
The information contained within Unit 2.3 of this module is sufficient to allow candidates to
complete the Windows 9.x section of Item 1.2 of the Exemplar Assessment Logbook for
Outcome 1. It is recommended that candidates be asked to do this at this stage. (Notes:
USER.DAT isn’t mentioned until p. 101. In the Exemplar Assessment, MSDOS.SYS and
SYSTEM.INI are incorrectly referred to as MS.SYS and SYS.INI.)
The information contained within Units 2.3 and 2.4 of this module is sufficient to allow
candidates to complete the Windows 9x aspects of Item 1.1.2 of the Exemplar Assessment
Logbook for Outcome 1. It is recommended that candidates be asked to do this at this stage.
The Windows 2000/XP aspects are covered later in Modules 4 and 5.
The information contained within Units 2.5 - 2.7 of this module is sufficient to allow
candidates to complete Item 1.1.1 of the Exemplar Assessment Logbook for Outcome 1. It is
recommended that candidates be asked to do this at this stage.
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 59
Module 3: Windows Me
In this module candidates will learn about the features of Windows Me and its differences
from Windows 98.
Ref. Topic Unit References
3.1 Windows Millennium Edition
3.1.1 Windows Me 1.1, 2.3
3.1.2 Windows Media Player 1.1, 2.3
3.1.3 Windows Movie Maker 1.1, 2.3
3.1.4 Updated Help System 1.1, 2.3
3.1.5 System Restore 1.1, 2.3
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. The individual topics within the GTS Learning Units have been numbered to facilitate reference.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 1 hour. A useful delivery
sequence might be as follows:
3.1 Windows Millennium Edition 1 hr
This module consists of a brief summary of the differences between Windows 98 and
Windows Me and can be covered rapidly.
The consolidation period after this module can be used for remediation and reassessment if
necessary. Centres who wish to split the restricted response test into a number of subtests
may also wish to offer a subtest at this stage.
Assessment
There are no Labs in this module which can contribute towards the assessment requirements
of the unit.
See the Unit Specification and the Exemplar Assessment for further details of the assessment
requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 60
Module 4: Windows 2000
In this module candidates will learn about the major changes between Windows 9x/Me and
Windows NT/2000. They will learn how to install Windows 2000 and find out about the
Windows 2000 boot process. They will also learn how to configure Windows 2000, manage
disks and storage and manage users and groups. Finally they will learn how to implement
Windows 2000 security features and troubleshoot and optimize Windows 2000.
Ref. Topic Unit References
4.1 Overview of Windows NT and Windows 2000
4.1.1 Features of Windows NT 1.1
4.1.2 Windows NT or Windows 9x? 1.1
4.1.3 Windows NT Server versus Workstation 1.1
4.1.4 Windows 2000 versions 1.1
4.1.5 Windows 2000 Workgroups and Domains 1.1
4.1.6 Windows 2000 Key Features 1.1
4.2 Installing Windows 2000
4.2.1 Hardware Requirements 2.1
4.2.2 Disk Partitions 2.1
4.2.3 File System Choices 2.1
4.2.4 Domain or Workgroup Selection 2.1
4.2.5 Running the Setup Program 2.1
4.2.6 Stages of Setup 2.1
4.2.7 Service Packs 2.1
4.2.8 Upgrading to Windows 2000 2.1, 2.2
4.2.9 Dual Booting 2.1
4.2.10 Troubleshooting setup 2.1
4.3 The Windows 2000 Boot Process
4.3.1 Windows 2000 Boot Files 2.3, 3.1, 3.2
4.3.2 Initial Startup Process 2.3, 3.1, 3.2
4.3.3 Windows 2000 Load Sequence 2.3, 3.1, 3.2
4.3.4 Core Boot Files 2.3, 3.1, 3.2
4.3.5 Using the Last Known Good Control Set 2.3, 3.1, 3.2
4.3.6 Advanced Startup Options 2.3, 3.1, 3.2
4.3.7 The Recovery Console 2.3, 3.1, 3.2
4.3.8 The BOOT.INI file 1.2, 2.3, 3.1, 3.2
4.4 Configuring Windows 2000
4.4.1 Microsoft Management Console 1.1, 2.4, 3.3
4.4.2 Control Panel 1.1, 2.4, 3.3
4.4.3 Changing System Settings 1.1, 2.4, 3.3
4.4.4 Installing New Hardware 1.1, 2.4, 3.3
4.4.5 Configuring Network Properties 1.1, 2.4, 3.3, 4.1
4.5 Disk and Storage Management
4.5.1 Terminology 1.4, 2.5
4.5.2 Comparing Basic and Dynamic Storage 1.4, 2.5
4.5.3 Windows 2000 Volumes 1.4, 2.5
4.5.4 Managing Disks and Volumes 1.4, 2.5
4.5.5 Compressing Files and Folders 1.4, 2.5
4.5.6 Quota Management 1.4, 2.5
4.5.7 Encrypting Files and Folders 1.4, 2.5
4.6 Managing Users and Groups
4.6.1 User Accounts in Windows 9x and Windows 2000 4.1
4.6.2 Local and Domain User Accounts 4.1
4.6.3 Creating User Accounts 4.1
4.6.4 The Local Users And Groups Snap-in 4.1
4.6.5 Planning and Implementing Groups 4.1
4.6.6 Built-in Groups 4.1
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4.7 Windows 2000 Security
4.7.1 Security Overview 1.4, 2.4, 4.1
4.7.2 NTFS Folder and File Permissions 1.4, 2.4, 4.1
4.7.3 Assigning Permissions to Users and Groups 1.4, 2.4, 4.1
4.7.4 How Multiple User and Group Permissions Interact 1.4, 2.4, 4.1
4.7.5 Permissions Inheritance 1.4, 2.4, 4.1
4.7.6 Setting Permissions 1.4, 2.4, 4.1
4.7.7 Ownership 1.4, 2.4, 4.1
4.7.8 Moving and Copying Files and Folders 1.4, 2.4, 4.1
4.7.9 Auditing 1.4, 2.4, 4.1
4.7.10 Account and Password Policies 1.4, 2.4, 4.1
4.7.11 Logon Options 1.4, 2.4, 4.1
4.7.12 Viruses 1.4, 2.4, 4.1
4.8 Troubleshooting and Optimizing Windows 2000
4.8.1 Error Categories 1.1, 2.3, 2.5, 3.1, 3.2, 3.3
4.8.2 Event Viewer 1.1, 2.3, 2.5, 3.1, 3.2, 3.3
4.8.3 Device Manager 1.1, 2.3, 2.5, 3.1, 3.2, 3.3
4.8.4 System Information (WinMSD) 1.1, 2.3, 2.5, 3.1, 3.2, 3.3
4.8.5 The Emergency Repair Process 1.1, 2.3, 2.5, 3.1, 3.2, 3.3
4.8.6 Using a Windows 2000 Boot Disk 1.1, 2.3, 2.5, 3.1, 3.2, 3.3
4.8.7 Using the Last Known Good Control Set 1.1, 2.3, 2.5, 3.1, 3.2, 3.3
4.8.8 The Recovery Console 1.1, 2.3, 2.5, 3.1, 3.2, 3.3
4.8.9 Optimizing Windows 1.1, 2.3, 2.5, 3.1, 3.2, 3.3
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. The individual topics within the GTS Learning Units have been numbered to facilitate reference.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 10 hours. A useful delivery
sequence might be as follows:
4.1 Overview of Windows NT and Windows 2000 1 hr
4.2 Installing Windows 2000 2 hrs
Lab 13: Installing Windows 2000
4.3 The Windows 2000 Boot Process 1 hr
Lab 14: Locating and Viewing Boot Files
Lab 15: Using Safe Mode
Lab 16: Using the Recovery Console
Lab 17: Configuring BOOT.INI settings
4.4 Configuring Windows 2000 1 hr
Lab 18: Creating a Management Console
Lab 19: Configuring Settings Using the Control Panel
Lab 20: Adding and Configuring a Device Manually
4.5 Disk and Storage Management 1 hr
Lab 21: Converting from Basic to Dynamic Storage
Lab 22: Creating and Extending a Volume
Lab 23: Creating a FAT Partition
Lab 24: Converting a Volume from FAT to NTFS
Lab 25: Compressing Files and Folders
Lab 26: Setting Disk Quotas
Lab 27: Encrypting Files and Folders
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 62
4.6 Managing Users and Groups 1 hr
Lab 28: Creating User Accounts
Lab 29: Creating and Managing Group Accounts
Lab 30: Using Built-in Group Accounts
4.7 Windows 2000 Security 2 hrs
Lab 31: Configuring NTFS Permissions
Lab 32: Removing Quota Restrictions
Lab 33: Testing Permissions
Lab 34: Taking Ownership of a Folder
Lab 35: Configuring Auditing
Lab 36: Setting Account an Password Policies
4.8 Troubleshooting and Optimizing Windows 2000 1hr
Lab 37: Using Last Known Good
Lab 38: Performing an Emergency Repair
The consolidation period after Module 6 can be used for remediation and reassessment if
necessary. Centres who wish to split the restricted response test into a number of subtests
may also wish to offer a subtest at this stage.
Assessment
Lab13 can generate all the evidence required for Item 2.1 in the logbook for Outcome 2 of
Unit DF9L 33 Operating System Concepts. Candidates may already have installed Windows 98.
Labs 14 - 17 can generate all the assessment evidence required for Item 2.3 in the Logbook
for Outcome 2 of Unit DF9L 33 Operating System Concepts.
Labs 18 and 19 can generate some of the assessment evidence required for Item 1.1.2 in
the Logbook for Outcome 1 of Unit DF9L 33 Operating System Concepts. (The remainder of the
required evidence has already been generated in Module 2.)
Labs 20 can generate some of the assessment evidence required for Item 2.4 in the
Logbook for Outcome 2 of Unit DF9L 33 Operating System Concepts. (The remainder of the
required evidence has already been generated in Labs 10, 11 and 12.)
Labs 37 and 38 can generate some of the assessment evidence required for Item 2.3 in the
Logbook for Outcome 2 of Unit DF9L 33 Operating System Concepts. (The remainder of the
required evidence has already been generated in Labs 14 -17.)
Unit 3 of Module 4 contains all the information needed to complete Item 3.2.2 in the Logbook
for Outcome 3 and it is recommended that candidates are asked to complete this Item at this
time.
Unit 8 of Module 4 contains all the information needed to complete Item 3.2.3 in the Logbook
for Outcome 1 and it is recommended that candidates are asked to complete this Item at this
time.
Unit 5 of Module 4 contains all the information needed to complete Item 1.4 in the Logbook
for Outcome 1 and it is recommended that candidates are asked to complete this Item at this
time.
See the Unit Specification and the Exemplar Assessment for further details of the assessment
requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 63
Module 5: Windows XP
In this module candidates will learn how to install, deploy and configure Windows XP and
how to manage Windows XP remotely.
Ref. Topic Unit References
5.1 Installing and Deploying Windows XP
5.1.1 System Requirements 1.1, 2.1, 2.2
5.1.2 Choosing a File System 1.1, 2.1, 2.2
5.1.3 Installation Process 1.1, 2.1, 2.2
5.1.4 Using the Setup Manager 1.1, 2.1, 2.2
5.1.5 Using Answer Files 1.1, 2.1, 2.2
5.1.6 Upgrading to Windows XP 1.1, 2.1, 2.2
5.1.7 Deploying Windows XP 1.1, 2.1, 2.2
5.2 Configuring Windows XP
5.2.1 Control Panel 1.1, 1.2, 2.3, 2.4, 2.5, 3.3, 4.1
5.2.2 Changing System Settings 1.1, 1.2, 2.3, 2.4, 2.5, 3.3, 4.1
5.2.3 Configuring Hardware 1.1, 1.2, 2.3, 2.4, 2.5, 3.3, 4.1
5.2.4 Advanced System Properties 1.1, 1.2, 2.3, 2.4, 2.5, 3.3, 4.1
5.2.5 Performance Options 1.1, 1.2, 2.3, 2.4, 2.5, 3.3, 4.1
5.2.6 User Profiles 1.1, 1.2, 2.3, 2.4, 2.5, 3.3, 4.1
5.2.7 Startup and Recovery Options 1.1, 1.2, 2.3, 2.4, 2.5, 3.3, 4.1
5.2.8 Error Reporting Options 1.1, 1.2, 2.3, 2.4, 2.5, 3.3, 4.1
5.2.9 Environment Variables 1.1, 1.2, 2.3, 2.4, 2.5, 3.3, 4.1
5.2.10 System Restore 1.1, 1.2, 2.3, 2.4, 2.5, 3.3, 4.1
5.2.11 Automatic Updates 1.1, 1.2, 2.3, 2.4, 2.5, 3.3, 4.1
5.2.12 Remote Features 1.1, 1.2, 2.3, 2.4, 2.5, 3.3, 4.1
5.2.13 Configuring Network Settings 1.1, 1.2, 2.3, 2.4, 2.5, 3.3, 4.1
5.2.14 Administrative Tools 1.1, 1.2, 2.3, 2.4, 2.5, 3.3, 4.1
5.2.15 Managing Software 1.1, 1.2, 2.3, 2.4, 2.5, 3.3, 4.1
5.2.16 Configuring the Taskbar and Start Menu 1.1, 1.2, 2.3, 2.4, 2.5, 3.3, 4.1
5.2.17 Additional Control Panel Tools 1.1, 1.2, 2.3, 2.4, 2.5, 3.3, 4.1
5.2.18 Windows XP Registry 1.1, 1.2, 2.3, 2.4, 2.5, 3.3, 4.1
5.3 Remote Management
5.3.1 Remote Utilities -
5.3.2 Remote Desktop -
5.3.3 Remote Assistance -
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. The individual topics within the GTS Learning Units have been numbered to facilitate reference.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 6 hours. A useful delivery
sequence might be as follows:
5.1 Installing and Deploying Windows XP 4 hrs
Lab 39: Upgrading to Windows XP
Lab 40: Installing Windows XP
Lab 41: Performing a SYSPREP Deployment
5.2 Configuring Windows XP 1 hr
Lab 42: Configuring Windows XP
5.3 Remote Management 1 hr
Lab 43: Using Remote Services
The consolidation period after Module 6 can be used for remediation and reassessment if
necessary. Centres who wish to split the restricted response test into a number of subtests
may also wish to offer a subtest at this stage.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 64
Assessment
Lab 39 can generate all the evidence required for Item 2.1 in the logbook for Outcome 2 of
Unit DF9L 33 Operating System Concepts.
Lab 40 can generate all the evidence required for Item 2.1 in the logbook for Outcome 2 of
Unit DF9L 33 Operating System Concepts.
See the Unit Specification and the Exemplar Assessment for further details of the assessment
requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 65
Module 6: The Internet
In this module candidates will learn about the major features of the Internet and find out how
to configure and test TCP/IP. They will also learn the principles of Internet security and how
to protect a system against viruses.
Ref. Topic Unit References
6.1 Internet Overview
6.1.1 Overview of the Internet 4.2
6.1.2 The Development of the Internet 4.2
6.1.3 Internet Services 4.2
6.1.4 Accessing the Internet 4.2
6.1.5 Domain Names 4.2
6.1.6 URLs 4.2
6.1.7 Internet E-mail Addresses 4.2
6.2 TCP/IP
6.2.1 Configuring TCP/IP 1.3, 4.1, 4.2
6.2.1 Testing TCP/IP 1.3, 4.1, 4.2
6.3 Internet Security
6.1.10 Internet Security 3.3, 4.2
6.1.11 Web browser security 3.3, 4.2
6.1.12 Viruses 3.3, 4.2
Note: The Unit References are derived from the Knowledge and/or skills sections of each Outcome in the Unit
Specification. The individual topics within the GTS Learning Units have been numbered to facilitate reference.
Module Topics and Delivery Schedule
This module should be delivered of a period of approximately 3 hours. A useful delivery
sequence might be as follows:
6.1 Internet Overview 1hr
6.2 TCP/IP 1 hr
6.3 Internet Security 1 hr
The consolidation period after this module can be used for remediation and reassessment if
necessary. Centres who wish to split the restricted response test into a number of subtests
may also wish to offer a subtest at this stage.
Assessment
There are no Labs in this module which can generate evidence for Unit assessment.
Unit 2 of Module 6 provides candidates with sufficient information to allow them to complete
Item 3.3.2 in the Logbook for Outcome 6 and it is recommended that they should be asked
to do so at this stage.
Unit 3 of Module 6 provides candidates with sufficient information to allow them to complete
Items 4.1 and 4.2 in the Logbook for Outcome 6 and it is recommended that they should be
asked to do so at this stage.
Units 1 and 3 of Module 6 provide candidates with sufficient information to allow them to
complete Item 4.3 in the Logbook for Outcome 6 and it is recommended that they should be
asked to do so at this stage.
See the Unit Specification and the Exemplar Assessment for further details of the
assessment requirements for this Unit.
Units DG0K 33: Hardware Concepts and DF9L 33: Operating System Concepts
Delivery Guide Page 66
5. Bibliography
Note: there still are many books around for older versions of the A+ exams. Make sure that
anything you buy covers the 2003 objectives (Exams 220-301 and 220-302). Anything which
covers older exams is likely to be out of data and have significant gaps in coverage.
A+ Certification All-in-One Exam Guide, Meyers and Jernigan, 5th Edition, 2003,
McGraw-Hill Osborne Media, Berkeley, CA.
A huge tome of a book, with detailed coverage of all topics and numerous practical exercises
and review questions. More a reference book than a textbook.
Cisco Networking Academy Program HP IT Essentials I : PC Hardware and Software
Companion Guide (2nd Edition) (Cisco Networking Academy Program Series)
The paper-based equivalent of the Cisco online course which covers all A+ topics.
Cisco Networking Academy Program IT Essentials I: PC Hardware and Software
Engineering Journal and Workbook
The lab manual for the above text.
A+ Complete Study Guide, Third Edition (220-301 and 220-302), Groth, 2003, Sybex Inc.,
San Francisco, CA.
Another first-class guide, with excellent coverage of all topics and a huge number of practical
exercises and review questions.
A+ Exam Cram 2 (Exam Cram 220-301, Exam Cram 220-302), Jones and Landis, 2003,
Que Certification
A bit more detailed than some of the other Exam Cram guides, but only just covers topics in
sufficient depth and is a bit light on practical exercises.
A+ Certification for Dummies, Gilster, 2002, Wiley Publishing Inc., Indianapolis.
A good plain-English introduction to A+, but has insufficient depth for this course.